Customer Support Specialist: Solutions-Driven

Alphapointe; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Alphapointe is seeking a Customer Support Specialist to serve as the primary contact for customers, handling inquiries, orders, returns, and troubleshooting with a professional, solutions-driven approach. This role contributes to a positive customer experience and supports internal teams to improve efficiency.

The ideal candidate has 2+ years of service experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and online portals in a professional and timely manner.
• Assist customers with order placement, product information, returns, and troubleshooting issues.
• Initiate and process RMAs (Return Merchandise Authorizations) in accordance with company policies.
• Resolve customer concerns efficiently while maintaining a focus on customer satisfaction and service excellence.
• Utilize the company’s report server to gain insight into orders potentially impacted by backorders, whether item-specific or time-related, and communicate effectively with customers regarding these delays.
• Collaborate with other departments (Sales, Shipping, Production, etc.) to address customer needs and follow through on solutions.
• Document customer interactions and resolutions accurately and thoroughly.
• Identify recurring customer issues and suggest process improvements to Team Lead or Department Manager.
• Support team efforts by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment.
• Stay informed about company products, services, processes, and policies to provide accurate information to customers.
• Assist in training new team members as needed.
• Other duties as assigned

Skills

Verbal & written communication

Problem solving

Multitasking

MS Office

Customer-first mindset

Teamwork

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Report server

Job description

Alphapointe is seeking a Customer Support Specialist to serve as the primary contact for customers, handling inquiries, orders, returns, and troubleshooting with a professional, solutions-driven approach. This role contributes to a positive customer experience and supports internal teams to improve efficiency.

The ideal candidate has 2+ years of service experience, strong communication, and proficiency with Microsoft Office.