Customer Support Specialist — Semiconductor Products

Tosoh-; Grove City (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Tosoh SMD, Inc. in Grove City, OH is seeking a Customer Service Representative to handle inquiries, process orders, and maintain accurate order files.

You will coordinate with sales, manufacturing, and shipping, verify part numbers, pricing, and shipping details, and ensure compliance with regulations. The role requires an associate degree or high school diploma with at least one year in customer service, plus proficiency with Excel and Windows Office.

Qualifications

• Associate degree or high school diploma required.
• At least 1 year in a customer service role.
• Experience in a customer service environment preferred.

Responsibilities

• Answer inquiries promptly via verbal and written communication.
• Process orders by establishing customer profiles, verifying part numbers, pricing, specs, shipping, and instructions.
• Report order status, problems, and quality issues to field sales and customers.
• Expedite work in process to prevent customer production downtime.
• Prepare orders in compliance with international and domestic shipping regulations.
• Navigate and operate order functions in customer web portals.
• Back up the Quotation Coordinator and other Customer Service Reps as needed.

Skills

Problem solving

Communication

Multitasking

Professionalism

Product knowledge

Excel & Windows Office

Education

Associate’s degree or high school diploma

Tools

Excel

Windows Office

Job description

Tosoh SMD, Inc. in Grove City, OH is seeking a Customer Service Representative to handle inquiries, process orders, and maintain accurate order files.

You will coordinate with sales, manufacturing, and shipping, verify part numbers, pricing, and shipping details, and ensure compliance with regulations. The role requires an associate degree or high school diploma with at least one year in customer service, plus proficiency with Excel and Windows Office.