Customer Support Specialist Remote (US)

Veil Docs LLC; United States; Remote; USD 48,000 - 68,000; Full time

Job summary

Veil Docs LLC is seeking a Customer Support Specialist to be the first point of contact for users of our desktop software. This fully remote role serves customers across the United States, resolving questions and guiding them through installation and usage.

You will troubleshoot issues on Mac, Windows and Linux, write helpful articles, and share patterns with the product team. We value clear written communication, empathy, and the ability to stay patient with varied requests.

Qualifications

• 2+ years in a customer support or customer-facing role.
• Excellent written communication.
• Comfortable with desktop software on more than one operating system.
• Patience, empathy and attention to detail.

Responsibilities

• Answer customer emails and messages quickly, accurately and kindly.
• Troubleshoot installation, account and billing questions on Mac, Windows and Linux.
• Write and maintain help articles and how-to guides.
• Spot patterns in support requests and share them with the product team.

Skills

Customer support

Written communication

Cross-OS desktop software

Empathy

Tools

Help desk tools

Job description

# Customer Support SpecialistRemote (US)Full-time$48,000 – $68,000 USDHelp customers install, use and get the most out of our desktop software.## About the roleYou'll be the first person many customers talk to. You'll answer questions, solve problems and make sure people leave every conversation better off than they came in.## What you'll do* Answer customer emails and messages quickly, accurately and kindly.* Troubleshoot installation, account and billing questions on Mac, Windows and Linux.* Write and maintain help articles and how-to guides.* Spot patterns in support requests and share them with the product team.* Escalate bugs with clear steps to reproduce.## What we're looking for* 2+ years in a customer support or customer-facing role.* Excellent written communication.* Comfortable with desktop software on more than one operating system.* Patience, empathy and attention to detail.## Nice to have* Experience supporting customers in legal, healthcare or HR settings.* Familiarity with help desk tools.## LocationThis role is remote within the United States. You must live in and be authorized to work in the US.## ApplySend your resume to [e-mail] with \"Customer Support Specialist\" in the subject, and a few lines about why this role interests you.Apply by emailVeil Docs LLC is an equal opportunity employer. Need an accommodation? Just ask in your email. We only contact candidates from our own email domain and never ask for payment. See how we handle your application in our Privacy Policy.