Customer Support Specialist - Remote/Hybrid

D.J.A. Imports, Ltd; Indiana (PA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work arrangements

Growth opportunities

Team-oriented environment

Job summary

D.J.A. Imports, Ltd is hiring a Customer Service Representative to serve as the primary point of contact for customers across phone, email, chat, and in-person interactions.

The role emphasizes organization, attention to detail, and a commitment to delivering a positive customer experience. The CSR will respond to inquiries, process orders and returns, and coordinate with sales and operations to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and email applications.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and in person.
• Process orders, quotes, returns, and customer requests accurately.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Coordinate with sales, operations, and other departments to ensure customer satisfaction.
• Follow up on open issues and provide timely updates to customers.
• Assist with administrative and data entry tasks as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Email applications

Job description

D.J.A. Imports, Ltd is hiring a Customer Service Representative to serve as the primary point of contact for customers across phone, email, chat, and in-person interactions.

The role emphasizes organization, attention to detail, and a commitment to delivering a positive customer experience. The CSR will respond to inquiries, process orders and returns, and coordinate with sales and operations to ensure customer satisfaction.