Customer Support Specialist (Remote)

Simera; San Francisco (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Simera is seeking a customer-focused and proactive Customer Support Agent to assist customers across email, chat, phone, and other channels, delivering accurate solutions and a positive experience.

The role emphasizes clear communication, problem-solving, and collaborating with internal teams to improve service. Remote work is supported; the candidate should have a reliable internet connection and be able to work independently.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong attention to detail.
• Ability to multitask and prioritise customer requests.
• Ability to remain calm and professional when handling difficult customers.
• Comfortable using computers, CRM systems, ticketing platforms, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong organizational and time-management skills.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns have been properly addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate customer feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve customer requests and improve the overall customer experience.

Skills

Communication

Customer service

Active listening

Attention to detail

Multitasking

Calm under pressure

CRM tools

Quick learner

Time management

Job description

Simera is seeking a customer-focused and proactive Customer Support Agent to assist customers across email, chat, phone, and other channels, delivering accurate solutions and a positive experience.

The role emphasizes clear communication, problem-solving, and collaborating with internal teams to improve service. Remote work is supported; the candidate should have a reliable internet connection and be able to work independently.