Remote Customer Support Agent - Problem Solver

Simera

San Francisco (CA)

On-site

USD 42,000 - 54,000

Full time

2 days ago

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Job summary

Simera is seeking a Customer Support Agent to assist customers across multiple channels with timely, accurate solutions. The role emphasizes strong communication, active listening, and a proactive approach to resolving inquiries while maintaining a professional, customer-focused attitude.

The ideal candidate will work remotely with a reliable setup and be comfortable using CRM systems and ticketing platforms.

Qualifications

Experience in customer support or similar role.
Ability to work independently and as part of a remote team.
English proficiency for English-speaking customers.
Reliable internet connection and setup for remote work.

Responsibilities

Respond to customer inquiries through email, chat, phone, or other support channels.
Provide accurate information and clear solutions to customer questions and concerns.
Troubleshoot and resolve customer issues efficiently and professionally.
Escalate complex or unresolved issues to the appropriate team.
Follow up with customers to ensure concerns are addressed.
Maintain accurate records of customer interactions and resolutions.
Identify recurring issues and communicate customer feedback to internal teams.
Collaborate with internal teams to resolve customer requests and improve the overall customer experience.