Customer Support Specialist- Remote

Pizza Lucé; Minneapolis (MN); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Pizza Luce is seeking a Customer Service Representative to handle inquiries, online orders, and delivery issues remotely from home. This role requires excellent communication, problem-solving, and the ability to manage multiple tasks in a virtual environment with a focus on customer satisfaction.

You will coordinate with restaurant staff and delivery partners to ensure accurate order details, timely responses, and high-quality service across channels.

Qualifications

• Good verbal and written communication abilities.
• Strong interpersonal skills with a customer focus.
• Good problem solving, time management and organisational skills.
• Stay cool and professional while handling difficult customer situations.
• General computer abilities, understanding of email and web based tools for customer care.
• Ability to multitask and prioritise conflicting tasks in a virtual environment.
• Good internet connection and working space.

Responsibilities

• Respond promptly and professionally to customer queries by email, phone, live chat or other appropriate channels.
• Assist consumers with online purchases, monitor order status, delivery/address issues, cancelling & modifying orders as required.
• Use the right business tools to inform customers about menu items, ingredients, allergies, promotions and services.
• Respond to customer complaints in a professional, empathetic, solution-oriented manner.
• Document all interactions in the customer service system and coordinate with restaurant personnel and delivery suppliers to resolve issues.
• Gather repeated questions from users to improve service quality and data accuracy.

Skills

Communication

Customer focus

Multitasking

Problem solving

Time management

Written communication

Job description

JOB DESCRIPTION Customer Service Representative - Remote

COMPANY: Pizza Luce (Minneapolis, MN)

Title: Customer Service from Afar Department: Customer Service / Representative / Operations Department Position

Type: Work

location: Job

Type: Work From Home Full time / Part time

Reporting CC: Supervisor Customer Service Head Customer Service Team Pizza Lucé Pizza Legend

Lucé is a leading restaurant brand, recognised for its trademark pizza, menu and customer satisfaction. We want our guests to have a great eating experience, great cuisine, dependable service and fast customer service.”We are seeking a cheerful, experienced and customer focused We are searching for a Customer Support Representative to join our team remotely. The successful candidate will be the first point of contact for consumers with enquiries, online orders, delivery difficulties, menu information, complaints and other service related issues. This work requires great communication skills, patience, problem solving abilities and the ability to provide exceptional customer service from your home.

Duties & Responsibilities: Respond promptly and professionally to customer queries by email, phone, live chat or other appropriate channels. Assist consumers with online purchase, monitor order status, delivery address issues, cancelling & modifying orders as per Business requirements. Use the right business tools to tell your customers about the menu items you provide, ingredients, allergies, promotions and services. Respond to customer complaints and service concerns in a professional, empathic and solution-oriented manner. Send conflicts, difficult situations and repeated complaints to the right authorities. All client interactions, comments, complaints and corrective measures should be documented in the firm’s customer service system. Work with restaurant personnel, delivery suppliers and other departments to resolve consumer issues. Gather repeated questions from users. Help us enhance the quality of service Data security and client privacy High level service tasks and allowances. Performance targets to achieve reaction time, customer satisfaction, accuracy and issue solving

Skills/Experience Needed Good verbal and written communication abilities. Strong interpersonal skills with a customer focus. Good problem solving, time management and organisational skills. Stay cool and professional while handling difficult customer situations. General computer abilities, understanding of email and web based tools and platforms for customer care Ability to multitask and prioritise conflicting tasks in a virtual environment. Good internet connection and working space (Required by company. greatest item Customer service, hotels, retail, telephone centers or similar experience. Data quality Data Environment