Customer Support Specialist (Fully Remote)

Pizza Lucé; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Pizza Lucé is seeking a remote customer service agent to handle inquiries via email, phone, and live chat, assist with online orders, menu info, and delivery issues, and escalate complex complaints.

You will collaborate with restaurant and delivery teams to resolve issues while staying professional under pressure, with flexible full-time or part-time hours in a fully remote United States role.

Qualifications

• Excellent communication and problem-solving skills.
• Customer service experience and reliable home workspace.
• Ability to multitask and stay professional under pressure.
• Collaborate with restaurant and delivery teams to resolve issues.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Assist with online orders, menu info, and delivery issues.
• Escalate complex complaints and document all interactions.

Skills

Communication

Problem-solving

Customer service

Multitasking

Professionalism

Job description

• Respond to customer inquiries via email, phone, and live chat.
• Assist with online orders, menu info, and delivery issues.
• Escalate complex complaints and document all interactions.

Qualifications:

• Excellent communication and problem-solving skills.
• Customer service experience and reliable home workspace.
• Ability to multitask and stay professional under pressure.
• Fully remote role with flexible full-time or part-time schedule.
• Collaborate with restaurant and delivery teams to resolve issues.

Pizza Lucé is a leading restaurant brand known for its trademark pizza, diverse menu, and commitment to customer satisfaction. The company aims to provide great dining experiences, reliable service, and fast, friendly customer care.