Customer Support Specialist – Remote

Jbnetworking; Indianapolis (IN); Remote; USD 32,000 - 52,000; Full time

Job summary

Jbnetworking is seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support in a remote setting.

This role emphasizes clear communication, attention to detail, and the ability to learn online reservation platforms, coordinate with suppliers, and provide proactive pre-travel and post-booking support across cruises, hotels, tours, and vacation packages.

Qualifications

• Excellent written and verbal communication skills.
• Customer-service mindset with a professional demeanor.
• Detail-oriented and highly organized.
• Strong problem-solving abilities with a proactive approach.
• Comfortable learning and navigating online reservation and supplier platforms.
• Basic computer and internet proficiency.
• Ability to work independently while leveraging team resources.
• Travel industry experience is helpful but not required.

Responsibilities

• Respond to client travel inquiries professionally and promptly.
• Research travel products based on client requests.
• Assist with hotel, cruise, resort, tour, and vacation package reservations.
• Review reservation details for accuracy.
• Help clients understand applicable travel policies and supplier requirements.
• Coordinate with travel suppliers when necessary.
• Assist with reservation changes and general travel questions.
• Maintain accurate client communication and booking records.
• Provide pre-travel and post-booking support.
• Stay informed about supplier and destination updates.

Skills

Communication

Customer-service mindset

Attention to detail

Problem-solving

Learning online platforms

Computer literacy

Independent worker

Travel experience helpful

Job description

We are seeking an organized and solutions-focused Customer Support Specialist to assist clients with travel inquiries, reservations, and general customer support.

This remote role requires strong communication skills, attention to detail, and the ability to provide helpful and professional assistance throughout a client's travel planning experience.

Key Responsibilities

• Respond to client travel inquiries professionally and promptly
• Research travel products based on client requests
• Assist with hotel, cruise, resort, tour, and vacation package reservations
• Review reservation details for accuracy
• Help clients understand applicable travel policies and supplier requirements
• Coordinate with travel suppliers when necessary
• Assist with reservation changes and general travel questions
• Maintain accurate client communication and booking records
• Provide pre-travel and post-booking support
• Stay informed about relevant supplier and destination updates

Qualifications

• Strong written and verbal communication skills
• Customer-service mindset
• Detail-oriented and organized
• Strong problem-solving abilities
• Comfortable learning online reservation and supplier platforms
• Basic computer and internet proficiency
• Ability to work independently while utilizing available team resources
• Customer service, hospitality, administrative, or travel experience is helpful but not required

Why Choose Us?

We provide a learning-focused environment where you can develop your customer support abilities while gaining valuable experience with travel planning and client services.

• Remote Work Environment: Complete your responsibilities remotely
• Flexible Schedule: Manage your time while meeting client needs and responsibilities
• Training & Resources: Learn travel research, supplier platforms, and customer support processes
• No Previous Travel Experience Required: Develop your travel knowledge through available training
• Ongoing Education: Participate in supplier, destination, and industry training opportunities
• Team Support: Access resources and a supportive professional community
• Develop Transferable Skills: Strengthen problem-solving, communication, organization, and client-management abilities
• Explore the Travel Industry: Build knowledge across cruises, resorts, hotels, tours, vacation packages, and destinations