Customer Support Specialist - Phone & Admin Hub

Ideal Software Systems, Inc.; Meridian (MS); Vor Ort; USD 37.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive base salary commensurate

Major medical and dental insurance

401k plan

Health and fitness center membership

Paid vacation and holidays

Personal days

Live and work in a great location for

Zusammenfassung

Ideal Software Systems is seeking a Support Assistant to be the first contact for customers, triaging a high volume of calls on a multi-line system and routing inquiries with professionalism.

You will work in a team-based environment, provide administrative support as needed, and help maintain smooth operations. Requirements include a high school diploma or GED and at least two years of related experience.

Qualifikationen

• High school diploma or GED is required.
• Two years of related experience preferred.
• Excellent verbal and written communication skills.

Aufgaben

• Field and triage a high volume of calls on a multi-line phone system.
• Serve as company’s first point of contact for incoming customer calls.
• Perform administrative duties as requested by Supervisor.

Kenntnisse

Customer orientation

Excellent communication

Typing quickly

Team-based environment

Dependability

Multitasking

Verbal and grammatical skills

Ausbildung

High school diploma or GED

Two years of related experience

Tools

Microsoft Outlook

Word

Excel

Jobbeschreibung

Ideal Software Systems is seeking a Support Assistant to be the first contact for customers, triaging a high volume of calls on a multi-line system and routing inquiries with professionalism.

You will work in a team-based environment, provide administrative support as needed, and help maintain smooth operations. Requirements include a high school diploma or GED and at least two years of related experience.