Customer Support Specialist New

Roadie, Inc.; Mississippi; On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen im Logistikbereich sucht einen engagierten Kundenservicemitarbeiter, der exzellente Kommunikations- und Problemlösungsfähigkeiten mitbringt. In dieser spannenden Rolle arbeiten Sie in einem dynamischen Umfeld, in dem Sie unsere Kunden unterstützen und sicherstellen, dass ihre Bedürfnisse erfüllt werden. Mit einem flexiblen 4-Tage-Arbeitswochenmodell und der Möglichkeit, an nicht traditionellen Zeiten zu arbeiten, bietet diese Position die Chance, Teil eines wachsenden Teams zu werden, das sich für herausragenden Kundenservice einsetzt. Wenn Sie eine Leidenschaft für Kundenbetreuung haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

100% Gesundheitsversicherung

401k mit Unternehmensbeitrag

Unterstützung bei Studiengebühren

Großzügige PTO

Monatlicher WFH-Stipendien

Technologie für die Arbeit

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice, idealerweise in Technologie oder Logistik.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Bereitstellung von Unterstützung per Telefon, E-Mail und Text für Kunden.
• Aktives Zuhören zur Klärung von Kundenanliegen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Salesforce

Education

Abschluss in einem relevanten Bereich

Tools

Salesforce

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Do

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• 1+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Ability to receive and implement feedback to continuously improve quality of support provided to customers
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with Salesforce, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly WFH stipend
• The technology you need to get the job done

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