Customer Support Specialist II (Weekend)

Uber Freight; Little Rock (AR); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Parental leave

Job summary

Uber Freight is seeking a Weekend Customer Support Specialist to support our Operations team. You will ensure timely delivery of customer shipments, maintain daily communication, and build strong relationships with customers and carriers.

Work hours after training are Friday–Monday, 5:00 AM–3:00 PM, with potential remote Saturdays/Sundays. Join a dynamic team dedicated to reliability and service excellence.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Clear, professional written and spoken communication.

Responsibilities

• Process shipment entries in the Transportation Management System (TMS).
• Maintain consistent, professional communication with customers and carriers.
• Exceed on-time pickup and delivery expectations.
• Supervise shipments and adjust as needed based on changing needs.
• Schedule shipments and update load status in the TMS.
• Collaborate with Logistics teams to resolve shipment issues.
• Schedule appointments with shippers/receivers and update TMS accordingly.
• Manage customer and carrier relationships regarding detention and accessorials.
• Acquire solid understanding of customer business practices and workflows.

Skills

Customer service

Communication skills

Google Workspace

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

About The Role

The Weekend Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

Schedule: Full Time

Job Type: Hybrid

Salary Type: Hourly

Req #: 3319

About The Role

The Weekend Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

Work hours following training will be Friday–Monday, 5:00 AM–3:00 PM, with the opportunity to work remotely on Saturdays and Sundays.

What The Candidate Will Do

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Correspond with customer and carrier regarding detention and other accessorial information
• Acquire solid understanding of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent
• At least 1 year of customer service experience
• Basic proficiency with Google Workspace or Microsoft Office Suite
• Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications

• College degree
• Knowledge of the freight industry
• At least 1 year of customer service experience within an office work environment
• Advanced proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation For U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.