Customer Support Specialist II

Coinbase; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Coinbase, Inc. is a remote-first company making a bold push to increase economic freedom. We seek professionals who can responsibly use generative AI tools to produce business-ready outputs, improving efficiency, cost, and quality.

The role emphasizes continuous learning as tools evolve and strict human-in-the-loop practices to ensure reliable results. Join a fast-paced team that values deep collaboration and rigorous standards.

Qualifications

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows
• Subsequent tools evolution and learning should be applied to deliver business-ready outputs
• Apply human‑in‑the‑loop practices to drive efficiency, cost, and quality improvements

Skills

Generative AI tools

Tools

LibreChat

Gemini

Glean

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for “good enough,” you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Requirements:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.

• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree Arbitration of Disputes.