Customer Support Specialist I – Boise

University Of Idaho; Boise (ID); On-site; USD 40,000 - 45,000; Full time

Job summary

The University of Idaho IdahoSTARS Customer Support Specialist I position provides responsive and engaging support for child care professionals using the RISE data management system related to the Idaho Child Care Program (ICCP) and state licensing.

The role requires one year in customer support, data-entry experience, and strong teamwork, with on-site work in Boise; occasional non-standard hours and travel may be needed. A high school diploma is required, with preference for an associate degree.

Qualifications

• One year of experience in a customer support role.
• One year experience with data entry and a data management system.
• Experience working on a team with shared goals.
• Ability to write clearly and precisely as shown in applicant materials.
• Proficiency with word processing, spreadsheets, email, and internet research.

Responsibilities

• Provide responsive and engaging customer support for child care professionals.
• Facilitate communication between program participants and project leadership.
• Maintain program calendars and schedules.
• Provide operational and administrative support.
• Serve as the primary contact with program participants.

Skills

Customer support

Data entry

Team collaboration

Written communication

Time management

Education

Associate’s degree in business administration or early childhood

High School Diploma or equivalent

Tools

RISE Application

Job description

IdahoSTARS Customer Support Specialist I

Position Title IdahoSTARS Customer Support Specialist I

Division/College

Division/College College of Education, Health & Human Sciences

Department

Department Center on Disabilities & Human Development

Location

Posting Context Statement

Position Overview

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system ( RISE ) as it relates to the Idaho Child Care Program ( ICCP ) and state child care licensing.

Duties may include:

• Customer Support
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• One year of experience in a customer support role
• One year experience with data entry and a data management system
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education

• High School Diploma or equivalent

Required Other

• Ability to travel
• Ability to work non-standard hours as needed

Additional Preferred

EXPERIENCE

• More than one year of experience in a customer support role
• Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
• Experience with the RISE Application
• Working with child care professionals

EDUCATION

• Associate’s degree in business administration or early childhood

Physical Requirements & Working Conditions

• None

Degree Requirement

Degree Requirement Listed degree qualification is required at time of hire

Posting Information

FLSA Status

FLSA Status Non-Exempt

Employee Category

Employee Category Classified

Pay Range

Pay Range $20.00 per hour or higher DOE

Type of Appointment

Type of Appointment Fiscal Year

FTE

1.00

Full Time/Part Time

Full Time/Part Time Full Time

Funding

Funding This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy.

A visa sponsorship is available for the position listed in this vacancy. No

Posting Date

Posting Date 08/04/2026

Closing Date

Open Until Filled Yes

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

EEO Statement

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents

• List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Academic Careers
   • Association of Public and Land Grant Universities (APLU)
   • Chronicle
   • Facebook
   • HigherEd/Academic Impressions
   • Higher Ed Jobs
   • Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
   • Indeed.com
   • Inside Higher Ed
   • LinkedIn
   • Newspaper
   • Other Venue
   • Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
   • University of Idaho Website
   • University of Idaho Daily Register
   • University of Idaho Employee
   • Word of Mouth
   • Militaryjob.com
   • DSPSjobs.com
   • Higher Education Recruitment Consortium (HERC)
2. * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.

   (Open Ended Question)