Customer Support Specialist I

University Of Idaho; Boise (ID); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Idaho is seeking a dedicated professional to provide responsive customer support for child care professionals using the RISE data system tied to ICCP and licensing. The role includes coordinating meetings, facilitating participant communication, and maintaining calendars.

Qualifications include at least one year in customer support and data-entry experience with a data management system, plus strong written communication and teamwork skills.

Qualifications

• One year of experience in a customer support role.
• One year experience with data entry and a data management system.
• Experience working on a team with shared goals.
• Demonstrated ability to write clearly and precisely in applicant materials.
• Using computer software for word processing, spreadsheets, email and internet research.

Responsibilities

• Provide responsive and engaging customer support for child care professionals using RISE related to ICCP and licensing.
• Coordinate meetings and workshops.
• Facilitate communication between program participants and project leadership.
• Maintain program calendars and schedules.
• Provide operational and administrative support.
• Serve as primary contact with program participants.

Skills

Customer support

Data entry

Team collaboration

Clear writing

Word processing

Spreadsheet creation

Education

Associate’s degree in business administration or early childhood

Tools

RISE Application

Job description

Division/College College of Education, Health & Human Sciences

Department

Department Center on Disabilities & Human Development

Location

Posting Context Statement

Position Overview

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system ( RISE ) as it relates to the Idaho Child Care Program ( ICCP ) and state child care licensing.

Duties may include:

• Customer Support
• Coordination of Meetings and Workshops
• Facilitating communication between program participants and project leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• One year of experience in a customer support role
• One year experience with data entry and a data management system
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
• Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education

• High School Diploma or equivalent

Required Other

• Ability to travel
• Ability to work non-standard hours as needed

EXPERIENCE

• More than one year of experience in a customer support role
• Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
• Experience with the RISE Application
• Working with child care professionals

EDUCATION

• Associate’s degree in business administration or early childhood

Physical Requirements & Working Conditions

• None

Degree Requirement

Degree Requirement Listed degree qualification is required at time of hire

Posting Information

FLSA Status

FLSA Status Non-Exempt

Employee Category

Employee Category Classified

Pay Range

Pay Range $20.00 per hour or higher DOE

Type of Appointment

Fiscal Year

FTE

1.00

Full Time/Part Time

Full Time/Part Time Full Time

Funding

Funding This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy.

A visa sponsorship is available for the position listed in this vacancy. No

Posting Date

Posting Date 08/04/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

First consideration of applicants to occur on August 18th, 2026.

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

EEO Statement

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents

• List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Academic Careers
  • Association of Public and Land Grant Universities (APLU)
  • Chronicle
  • Facebook
  • HigherEd/Academic Impressions
  • Higher Ed Jobs
  • Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
  • Indeed.com
  • Inside Higher Ed
  • LinkedIn
  • Newspaper
  • Other Venue
  • Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
  • University of Idaho Website
  • University of Idaho Daily Register
  • University of Idaho Employee
  • Word of Mouth
  • Militaryjob.com
  • DSPSjobs.com
  • Higher Education Recruitment Consortium (HERC)
• * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.

  (Open Ended Question)