Customer Support Specialist — Growth & Training

Shik Innovation Group; Los Angeles (CA); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and ongoing support

Collaborative workplace

Career growth opportunities

Competitive compensation

Descripción de la vacante

SHIK Innovation Group in Los Angeles is seeking a friendly Customer Service Representative to assist customers, answer inquiries, and ensure a positive service experience. Training will be provided, and you will work in a collaborative team to resolve questions and deliver high-quality support.

You will develop communication and problem-solving skills while contributing to a welcoming workplace and striving for customer satisfaction in every interaction.

Formación

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and solution-oriented attitude.
• Ability to remain professional in challenging situations.
• Good organizational skills and attention to detail.
• Dependable and comfortable working as part of a team.
• Willingness to learn and follow established procedures.
• Previous customer service experience is an asset but not required.

Responsabilidades

• Assist customers with questions about company products, services, and procedures.
• Provide accurate information in a courteous and professional manner.
• Listen to customer concerns and identify appropriate solutions.
• Resolve routine issues and refer complex requests to the appropriate team.
• Maintain a helpful and professional approach during customer interactions.
• Follow established procedures and document relevant customer requests.
• Collaborate with colleagues to support service quality and customer satisfaction.
• Contribute to a positive and customer-focused work environment.

Conocimientos

Verbal communication

Interpersonal skills

Problem-solving

Organizational skills

Teamwork

Willingness to learn

Customer service experience (asset)

Descripción del empleo

SHIK Innovation Group in Los Angeles is seeking a friendly Customer Service Representative to assist customers, answer inquiries, and ensure a positive service experience. Training will be provided, and you will work in a collaborative team to resolve questions and deliver high-quality support.

You will develop communication and problem-solving skills while contributing to a welcoming workplace and striving for customer satisfaction in every interaction.