Customer Support Specialist - Growth & Flexible Benefits

Uniform Advantage (UA Brands); Lithia Springs (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Employee discount

Job summary

UA Brands in Lithia Springs, GA is seeking a Customer Support Team Member to help ensure efficient outbound fulfillment by handling B2B order correspondence, customer communications, and inventory tasks. You will enter Workfront tickets and assist with international shipments as needed.

You will address incomplete orders, prepare invoices and country of origin documents, and collaborate with internal and external partners to resolve issues. Weekend shifts may be required.

Qualifications

• High school diploma or equivalent.
• 1–2 years of call center experience.
• 1–2 years in an ecommerce distribution facility.

Responsibilities

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices and record required information.
• Execute inventory transfers and Workfront ticket entry and monitoring.
• Communicate with customers via phone and email.
• Research and resolve inventory discrepancies affecting invoices.

Skills

Strong communication

Problem solving

Mathematical abilities

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Job description

UA Brands in Lithia Springs, GA is seeking a Customer Support Team Member to help ensure efficient outbound fulfillment by handling B2B order correspondence, customer communications, and inventory tasks. You will enter Workfront tickets and assist with international shipments as needed.

You will address incomplete orders, prepare invoices and country of origin documents, and collaborate with internal and external partners to resolve issues. Weekend shifts may be required.