Customer Support Associate

Uniform Advantage (UA Brands); Lithia Springs (GA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Employee discount

Job summary

UA Brands in Lithia Springs, GA is seeking a Customer Support Team Member to help ensure efficient outbound fulfillment by handling B2B order correspondence, customer communications, and inventory tasks. You will enter Workfront tickets and assist with international shipments as needed.

You will address incomplete orders, prepare invoices and country of origin documents, and collaborate with internal and external partners to resolve issues. Weekend shifts may be required.

Qualifications

• High school diploma or equivalent.
• 1–2 years of call center experience.
• 1–2 years in an ecommerce distribution facility.

Responsibilities

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices and record required information.
• Execute inventory transfers and Workfront ticket entry and monitoring.
• Communicate with customers via phone and email.
• Research and resolve inventory discrepancies affecting invoices.

Skills

Strong communication

Problem solving

Mathematical abilities

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Job description

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level responsibilities include the following: B2B order correspondence, correspondence with the customers, correspondence with the business partner, Work Front ticket entry, correspondence with retail stores, inventory management, incomplete order processing, and creation of departmental documentation.

This is more than a job...it’s your chance to grow. UA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces across the world. We believe in helping our deserving employees reach their full potential. You'll work directly with managers who will take a real interest in your future. You’ll meet many fellow UA Brands employees who have grown along with us and were promoted to higher-level responsibilities and supervisory positions. If you’re hard-working and do a great job, you can be one of them!

• Pay $16.50 hourly***
• Must be able to work Saturdays and Sundays, as needed.

Essential Duties And Responsibilities

• Researches and solves incomplete orders for same-day shipment.
• Match order forms with invoices, and record the necessary information.
• Executes inventory transfers.
• Complete Workfront ticket entry and monitor Workfront dashboards.
• Communicate with customers, both internal and external customers, via phone and email communications.
• Research customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.
• Process order modifications and adjust required shipment level requests as communicated.
• Research and resolve inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software. This activity may include, but is not limited to, cycle counting inventory and collecting country of origin data on inventory.
• Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.
• Manage and research the International On Hold report daily to ensure proper service level shipments.
• Research and resolve invoices within multiple stages of processing within the Warehouse Management Software.

Required Skills

• Strong Communication Skills, verbal and written.
• Strong problem-solving capabilities.
• Strong mathematical abilities.
• Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.
• Microsoft Software Suite.
• Strong reporting abilities geared to various levels of leadership.
• Ability to handle difficult customer situations professionally; strong customer service skills.
• Ability to deal with problems involving several concrete variables in standardized situations.

Required Experience

• Must be 18 or older
• High School diploma or equivalent.
• 1-2 years of Call Center experience.
• 1-2 years of experience working in an ECommerce distribution facility.
• 1-2 years of experience in decision-making and analytical capabilities.

Plenty Of Benefits Too

• Flexible scheduling
• Medical, Dental, Vision, and Pharmacy Coverage
• Life/AD&D Insurance
• Employee Assistance Program – support for everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free work “uniform” tops provided
• Regular Social Activities and Events – Mandatory Fun
• See moreof the benefits we offer

UA isan Equal Opportunity Employer

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management.To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We area Drug-Free Workplace.

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.