Customer Support Specialist (Bilingual Spanish)

AutoTec; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

AutoTec in Birmingham, AL is seeking a customer support associate to answer incoming calls from auctions and dealers subscribing to AuctionACCESS. You will provide exceptional service on routine matters, process and verify data, and maintain system notes and documentation.

Responsibilities include handling 25+ calls per day, monitoring document quality, assisting customers with both standard and non-standard questions, and escalating issues as needed to improve software and hardware support.

Responsibilities

• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
• Monitor quality of documents and enter missing information into the AuctionACCESS system
• Assist customers/answer questions about the system including routine and non-standard questions
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
• Use phone tracking software to manage calls and log activity – note caller information and progress on issues
• Serve as first line contact for troubleshooting problems with hardware
• Work with co-workers – backup others, troubleshoot problems

Job description

Summary

Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.

Responsibilities

• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
• Monitor quality of documents and enter missing information into the AuctionACCESS system
• Assist customers/answer questions about the system including routine and non-standard questions
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
• Use phone tracking software to manage calls and log activity – note caller information and progress on issues
• Serve as first line contact for troubleshooting problems with hardware
• Work with co-workers – backup others, troubleshoot problems