Customer Support Specialist - Bilingual

Uline; Ballou (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

On-site facilities

Job summary

Uline is seeking a Bilingual Customer Support Specialist at its California Ontario branch. You will handle orders, answer product and pricing questions, and offer solutions to help customers achieve success with our shipping and packaging materials.

This full-time role requires English/Spanish fluency, excellent communication, and a customer-first mindset. On-site work with comprehensive training and growth opportunities.

Qualifications

• Bilingual (English/Spanish) written and spoken.
• Strong problem solving and listening skills.
• Excellent communication with customers via phone, email, and chat.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries using the company system.
• Provide product recommendations and answer pricing/shipping questions.
• Build relationships with customers via phone, email, and chat.
• Understand customer needs and suggest Uline solutions.
• Assist customers navigating Uline’s website and ordering flow.

Skills

Bilingual English/Spanish

Problem solving

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Bilingual Customer Support Specialist

Pay from $28 to $33 per hour with significant growth and earning potential!

Includes $2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.


• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.


• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.


• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.


• Build business relationships with customers over phone, email and chat.


• Understand customer needs and recommend Uline's best solutions.


• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.


• Excellent problem-solving, listening and communication skills.


• Prior customer service experience is a plus, but if you are eager to learn, we will train you!


• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!


• Multiple bonus programs.


• Paid holidays and generous paid time off.


• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.


• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled