Customer Support Specialist

Entertainment Travel Associates; Washington (District of Columbia); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Professional development

Training programs

Career growth opportunities

Collaborative team environment

Job summary

Entertainment Travel Associates is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact, handling inquiries and resolving issues over the phone and other channels with empathy and professionalism.

The role emphasizes high-volume call handling, accurate information delivery, and documenting interactions in the system, with opportunities for professional development in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening.
• Goal-oriented and motivated by performance.
• Strong persuasion and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Document all customer interactions and transactions in the system.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Skills

Verbal communication

Active listening

Relationship building

Organizational skills

Multitasking

Reliability

Adaptability

Self-motivation

Sales experience

Education

High school diploma or equivalent

Job description

Entertainment Travel Associates is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact, handling inquiries and resolving issues over the phone and other channels with empathy and professionalism.

The role emphasizes high-volume call handling, accurate information delivery, and documenting interactions in the system, with opportunities for professional development in a collaborative environment.