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Customer Support Specialist

Akkodis

Upper Chichester Township (Delaware County)

On-site

USD 40,000 - 44,000

Full time

13 days ago

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Job summary

Akkodis is seeking a Customer Support Onboarding Specialist to deliver outstanding service and technical support for POS systems. This full-time position is based in Upper Chichester, PA, and involves troubleshooting, installation assistance, and customer training. Ideal candidates will have a technical background and strong communication skills, with opportunities for professional growth in a supportive environment.

Benefits

Medical, dental, and vision insurance

Short-term disability benefits

401K plan

Qualifications

Requires a 2-year technical degree or equivalent experience.
Bilingual (English - Spanish) is a plus.
Experience with Point Of Sale software preferred.

Responsibilities

Provide installation support and software training for POS systems.
Assist customers with menu creation and changes.
Deliver technical support via multiple channels.

Skills

Communication skills

Troubleshooting

Attention to detail

Education

2-year technical degree

Tools

Salesforce

2 weeks ago Be among the first 25 applicants

This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $44,000.00/yr

Direct message the job poster from Akkodis

As a Customer Support Onboarding Specialist working out of our clients Boothwyn office, your primary job function will be to provide industry-leading customer service, including remote installation support, software training, menu creation and technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.

Provide a positive customer experience through the entire project process from installation to go live.
Guide customers through the remote installation of Mynt POS systems, including hardware, network, and software set-up.
Assist customers with creating and making changes to menus.
Provide remote training for our POS systems.
Provide technical support to dealers and end users.
Provide troubleshooting and analysis support via phone, online chat, and emails.
Perform remote desktop sessions to aid in troubleshooting process.
Record detailed notes on hardware/software issues.

Qualifications:

2-year technical degree or equivalent experience.
Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
Extensive computer hardware and software knowledge.
Ability to proficiently troubleshoot technical hardware issues.
High attention to detail with the ability to learn on the fly.
Friendly professional personality with ability to keep composure during difficult calls.
Excellent organizational skills and the ability to prioritize tasks appropriately.
Experience with Salesforce or other CRM preferred.
Point Of Sale software experience is a plus.
Bilingual (English - Spanish) is a plus.

Client is not open to C2C and is unable to provide sponsorship.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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