Customer Support Specialist

Start My Business Inc.; United States; Remote; USD 21,000 - 34,000; Part time

Job summary

Start My Business Inc. is seeking a self-motivated support specialist to respond to customer emails and chats about frames, sizing, and shipping. This remote role lets you work from anywhere in the United States.

You will record a short sales script sample, handle returns and exchanges per our policy, and maintain clear written communication. You set your own hours as an independent contractor, with pay per hour or per assignment, using your own phone and computer.

Qualifications

• Clear, confident phone voice.
• Strong written communication by email, text and chat.
• Reliable internet, a computer and a phone you can use for work.
• Authorized to work in the United States and living in the U.S.

Responsibilities

• Answer emails and chats about the lens, sizing and shipping.
• Handle returns and exchanges by the written policy.

Skills

Customer service

Written communication

Phone communication

Job description

NINE40 makes sunglasses built around a lens that absorbs the 940 nm and 850 nm infrared light used by face unlock and IR security cameras. The lenses go clear at night, dark in the sun, and polarize against glare. Frames are styled after 1980s Miami nights, with security glasses for teams. Answer questions about frames, sizing, night driving and orders.

Location: Remote, United States. Type: Independent contractor (1099).

What you will do

• Answer emails and chats about the lens, sizing and shipping.
• Handle returns and exchanges by the written policy.

What you need

• A clear, confident phone voice. You will record a short sample of a sales script as part of your application.
• Strong written communication by email, text and chat.
• Reliable internet, a computer and a phone you can use for work.
• Authorized to work in the United States and living in the U.S.

How pay works

• Paid per hour or per assignment. The rate is in your written offer before you start.
• This is an independent contractor (1099) role, not employment. You set your own hours, use your own phone and computer, and are responsible for your own taxes.
• Applying is free. We will never ask you to pay to apply.

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