Customer Service Representative

EssilorLuxottica; Mansfield (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

EssilorLuxottica is hiring a customer service specialist in Mansfield, OH to respond to inquiries by phone, email, and chat, process orders, and provide product information. The role requires strong communication, data entry accuracy, and collaboration across departments.

The ideal candidate has 3–5 years in a similar role, proficient in Microsoft Office and Gmail, and a basic understanding of optics. Benefits include health care, retirement savings, time off, and employee discounts.

Qualifications

• High school diploma required.
• 3–5 years of experience in a similar position.
• Strong analytical and problem-solving skills.
• Ability to multi-task in a dynamic environment with minimal supervision.
• Experience with Microsoft Office and Gmail.
• Team player with ability to interact with various departments.
• Optics knowledge is an asset.

Responsibilities

• Respond to customer phone calls, emails, and chats.
• Perform computer entry for orders from phone calls, faxes, emails or other sources.
• Provide technical information about products and the electronic ordering systems.
• Inform customers of changes to their order or delays; gather missing information; share promotions and sales programs.

Skills

Analytical skills

Problem-solving

Multitasking

Teamwork

Microsoft Office

Gmail

Customer service

Optics knowledge

Education

High school diploma

Tools

CRM systems

Job description

Select how often (in days) to receive an alert: Create Alert

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting‑edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

MAIN FUNCTIONS

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
• To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;

QUALIFICATIONS

• High school diploma;
• 3 to 5 years of experience in a similar position;
• Good analytical and problem-solving skills;
• Ability to work in a dynamic environment with minimal supervision;
• Knowledge of Microsoft Office and Gmail family software;
• Ability to multitask;
• Team player and ability to interact with various departments;
• Experience in optics: an asset

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active post, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.