Customer Support Specialist

Yafeini Co.; United States; Remoto; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health insurance

Annual leave and sick leave

Professional training and learning

Staff discounts on YFN jewelry

Flexible working hours

Inclusive culture and global teamwork

Descrizione del lavoro

YFN in the United States is seeking a customer service professional to handle inquiries via email, chat, WhatsApp, and Messenger. You will resolve issues related to orders, shipping, and returns, and you will collect feedback to help us improve service.

The role emphasizes clear communication and empathetic problem solving. Experience with Shopify or Amazon customer service is preferred; fluency in written English is essential.

Competenze

• Fluent written English with ability to communicate with overseas customers.
• Patient, detail-oriented, and empathetic communication style.

Mansioni

• Handle inquiries via email, chat, WhatsApp, and Messenger.
• Resolve issues related to orders, shipping, and returns.
• Collect and report customer feedback for service improvement.

Conoscenze

Fluent written English

Customer communication

Strumenti

Shopify

Amazon Seller Central

Descrizione del lavoro

About the role

Handle inquiries via email, chat, WhatsApp, and Messenger.Resolve issues related to orders, shipping, and returns. Collect and report customer feedback for service improvement.

What you bring

Fluent written English and able to communicate with overseas customers.Experience in Shopify or Amazon customer service preferred. Patient, detail-oriented, and empathetic.

Benefits & Perks

At YFN, we believe that creativity thrives when people feel valued, supported, and inspired. Our benefits are designed to help every team member grow personally and professionally — because great jewelry starts with great people.

• Comprehensive health insurance and annual physical check-ups
• Wellness programs, team-building activities, and flexible working hours
• Paid annual leave and sick leave
• Professional training and learning allowance
• Opportunities to attend jewelry fairs and design exhibitions
• Clear career progression and internal promotion channels
• Exclusive staff discounts on YFN jewelry
• Birthday, anniversary, and festival gifts
• Rewards for outstanding performance and long-term contribution
• Comfortable and creative workspace with global collaboration opportunities
• Projects combining jewelry design, craftsmanship, and technology innovation
• Inclusive culture celebrating individuality, sustainability, and shared success