Customer Support Specialist

MultiBank Group; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary plus performance‑dr

Equity with incentives

Job summary

MultiBank Group is seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive support to clients worldwide. The role requires supporting Chinese-speaking clients during UK coverage hours and evening shifts.

You will assist with account opening, verification, funding, and withdrawals, and help clients navigate MT4, MT5, and the MultiBank-Plus platform. Escalation and knowledge-base updates are part of the job.

Qualifications

• Native or fluent Mandarin and English written and spoken.
• Strong written and verbal communication skills.
• Client-first attitude with patience and professionalism.
• Experience with live chat, email, and phone support is a plus.

Responsibilities

• Respond to client queries via live chat, email, and phone promptly and professionally.
• Support Chinese-speaking clients across UK and Canada coverage hours.
• Handle account opening, verification, funding, and withdrawal processes.
• Assist clients navigating MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex cases and maintain accurate records for knowledge-base updates.

Skills

Mandarin

English

Communication

Client-first

Tools

MT4

MT5

CRM systems

Ticketing platforms

Job description

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.

Responsibilities

• Respond to client queries across live chat, email, and phone promptly and professionally.
• Provide support to Chinese-speaking clients across UK and Canada coverage hours.
• Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
• Support clients through account opening, verification, funding, and withdrawal processes.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
• Keep accurate records of client interactions and contribute to knowledge-base improvements.
• Follow all compliance, KYC, and data-protection requirements.

Requirements

• Strong written and verbal communication skills.
• Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
• A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
• Comfortable supporting clients across live chat, email, and phone.
• Eligibility to work remotely from the relevant location.

Preferred Qualifications

• Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
• Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
• Experience supporting Chinese-speaking clients in a regulated financial services environment.

Why Join Us?

• Work with one of the world's leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.