Customer Support Specialist

Refloor; Troy (MI); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

PTO

Holiday Pay

401(k) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Growth opportunities

Job summary

Refloor is seeking a Customer Support Specialist in Troy, MI to handle real-time text and chat with customers, support Sales and Operations, and ensure customers know what’s next throughout their journey.

This role requires strong written communication, attention to detail, and the ability to work independently in a fast-paced environment, with hours 11:30am–7:30pm, five days a week including Sundays and Mondays. Benefits include PTO, 401(k), and health coverage.

Qualifications

• Customer service experience in contact center or sales support.
• Strong written communication and text/chat skills.
• Excellent attention to detail and organization.
• Ability to work independently in a fast-paced environment.
• CRM familiarity with HubSpot or Salesforce is a plus.

Responsibilities

• Manage inbound and outbound customer texts and chats
• Respond to live website chat inquiries in real time
• Route qualified opportunities to the Call Center
• Monitor conversations and elevate customer feedback or issues
• Support testing of new text and chat scripts
• Maintain professional, timely, and brand-aligned communication

Skills

Customer service

Written communication

Detail orientation

Organization

CRM experience

Tools

HubSpot

Salesforce

Job description

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a Customer Support Specialist who’s responsive, organized, and confident communicating with customers in a fast-paced environment. In this role, you’ll manage real-time customer communication across text and chat, support Sales and Operations, and help ensure every customer knows what’s next throughout their experience with Refloor.

What You’ll Do

• Manage inbound and outbound customer texts and chats
• Respond to live website chat inquiries in real time
• Route qualified opportunities to the Call Center
• Monitor conversations and elevate customer feedback or issues
• Support testing of new text and chat scripts
• Maintain professional, timely, and brand-aligned communication

What You Bring

• Contact center, sales support, operations, or customer service experience
• Strong written communication and text/chat skills
• Excellent attention to detail and organization
• Ability to work independently in a fast-paced environment
• CRM experience a plus (HubSpot, Salesforce, or similar)
• Ability to work 11:30am–7:30pm, 5 days a week, including Sundays and Mondays

Benefits At Refloor

• Hourly: $20-$22
• Paid Time Off (PTO) + Holiday Pay
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Life Insurance
• Fast-paced, team-oriented work environment
• Opportunities for growth in a rapidly expanding company

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!