Customer Support Specialist

GT Independence, LLC; Sturgis (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

GT Independence, LLC is seeking an organized administrative professional to support a call center environment in Sturgis, Michigan. The role involves making and receiving calls, data entry, and document handling using DocuSign and email.

You will ensure compliance, manage timesheets, and assist with payroll checklists for multiple agencies. This hands-on position requires high accuracy, strong teamwork, and meticulous record keeping in a typical office setting.

Qualifications

• High School Diploma or GED required.
• Prior experience in a call center or office setting preferred.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Phone support

Data entry

DocuSign

Payroll support

Education

High School Diploma or GED

Tools

DocuSign platform

Job description

Tasks and Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Education

• High School Diploma or GED required

Work Environment

• Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.