Operations Team Leader - MD

GT Independence; Sturgis (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

GT Independence is seeking an Operations Team Leader to manage a team delivering quality service. You will direct daily activities, coach staff, and drive process improvements to enhance efficiency and customer satisfaction.

The role requires at least 2 years of related experience, strong communication, and proficiency with Microsoft Office. A high school diploma is required, with an associate degree preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred but not required.
• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Proficient with Microsoft Office and Excel.

Responsibilities

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner.
• Evaluates processes and procedures; suggests methods to improve area operations, efficiency and service.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each team member.
• Ensures employees have training and resources to perform their jobs.
• Create and maintain a high-quality work environment.
• Assist in staffing, training, scheduling and reward/recognition programs.
• Participate in special projects related to area/process improvement.
• Assist with documentation and training of DocuSign program.

Skills

Communication

Organizational skills

Problem solving

Time management

Team building

Microsoft Office

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Excel

Job description

The Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

RESPONSIBILITIES AND DUTIES

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
• Managing employees, ensuring work is handled efficiently and effectively
• Provides performance feedback and coaching on a regular basis to each team member
• Ensures employees have appropriate training and other resources to perform their jobs
• Create and maintain a high-quality work environment
• Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
• Works as a member/leader of special or ongoing projects that are important to area/process improvement
• Uses appropriate judgment in upward communication regarding department or employee concerns
• Assist with documentation, and training of DocuSign program
• Assist in developing and preparing operational plans and reports on project status
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

• High School Diploma or GED required
• Associate degree preferred but not required

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

WORK ENVIRONMENT

• Work is performed in a typical office setting.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better in General Business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.