Operations Team Leader - MD

GT Independence, LLC; Sturgis (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

GT Independence is seeking an Operations Team Leader to manage a team delivering quality service to customers through daily supervision and coaching. You will motivate, recognize, train and guide staff to meet performance goals across multiple locations.

The role requires at least 2 years of related experience, strong communication, and the ability to drive efficiency in processes while maintaining a high-quality work environment. Office-based with standard hours.

Qualifications

• Requires at least 2 years of related experience.
• Excellent written and oral communication skills.
• Strong critical thinking and problem solving for complex projects.
• Strong organizational and administrative abilities with deadlines.
• Ability to manage time and work under pressure.
• Ability to build positive relationships with diverse people.
• Experience in leading a high-performing team.
• Proficient with Microsoft Office and Internet; Excel needed.

Responsibilities

• Direct a team to ensure calls are answered timely and knowledgeably.
• Evaluate processes and suggest improvements to operations and service.
• Manage employees and ensure efficient, effective work.
• Provide ongoing coaching and performance feedback.
• Ensure training and resources are available for staff.
• Maintain a high-quality work environment.
• Assist with staffing, scheduling, and reward programs.
• Lead special projects for area or process improvements.
• Support DocuSign documentation and training.
• Prepare operational plans and project status reports.
• Uphold the company mission and values.
• Other duties as assigned.

Skills

Communication skills

Project management

Organizational skills

Time management

Team leadership

Microsoft Office

Excel

Education

High School Diploma or GED

Associate degree preferred

Job description

Moso 2
209 John Street
Sturgis, MI 49091, USA

Moso 2
209 John Street
Sturgis, MI 49091, USA

GT Independence Main
215 Broadus St
Sturgis, MI 49091, USA

GT Independence Main
215 Broadus St
Sturgis, MI 49091, USA

NC - High Point
2485 Penny Road
High Point, NC 27265, USA

NC - High Point
2485 Penny Road
High Point, NC 27265, USA

Southington, CT Office
400 Executive Blvd S
Southington, CT 06489, USA

Southington, CT Office
400 Executive Blvd S
Southington, CT 06489, USA

Silver Spring, MD
8401 Colesville Rd
STE 200
Silver Spring, MD 20910, USA

Silver Spring, MD
8401 Colesville Rd
STE 200
Silver Spring, MD 20910, USA

The Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

RESPONSIBILITIES AND DUTIES

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
• Managing employees, ensuring work is handled efficiently and effectively
• Provides performance feedback and coaching on a regular basis to each team member
• Ensures employees have appropriate training and other resources to perform their jobs
• Create and maintain a high-quality work environment
• Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
• Works as a member/leader of special or ongoing projects that are important to area/process improvement
• Uses appropriate judgment in upward communication regarding department or employee concerns
• Assist with documentation, and training of DocuSign program
• Assist in developing and preparing operational plans and reports on project status
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

• High School Diploma or GED required
• Associate degree preferred but not required

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

WORK ENVIRONMENT

• Work is performed in a typical office setting.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Preferred

Associates or better in General Business.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.