Customer Support Specialist

Lionsgate; Sioux City (IA); On-site; USD 37,000 - 55,000; Full time

Job summary

Lionsgate seeks a Customer Support Specialist for its Sioux City team, offering a chance to drive revenue and customer success from a local hub. You will manage KPI-driven initiatives, engage with accounts likely to churn, and cultivate relationships that anchor growth.

Bring strong interpersonal skills and a proactive mindset to pitch Lionsgate’s offerings, often to buyers unfamiliar with our brand. This role emphasizes practical persuasion and customer feedback insights in a fast-paced

Qualifications

• Customer-focused outlook with strong interpersonal skills.
• Understanding of Customer Feedback Analysis and Persuasion.
• Collaborative mindset to support junior reviewers.
• Experience with Customer Satisfaction Surveys.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Spot which Sioux City accounts are about to churn and win them back.
• Carry the IA number and the relationships that make it real.
• Pitch Lionsgate's offering to buyers who haven't heard of us yet.
• Turn Lionsgate's differentiator into a concise thirty-second pitch.

Skills

Customer-focused outlook

Interpersonal skills

Customer Feedback Analysis

Persuasion in real-world settings

Collaborative mindset

Customer Satisfaction Surveys

Job description

Stop pitching features and start selling outcomes, the way Lionsgate's Customer Support Specialist team approaches every Sioux City account. Here $37,000 - $55,000 buys not just your time but a stake in the sales marketing work, the kind Lionsgate trusts junior people to steer.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Spot which Sioux City accounts are about to churn and win them back
• Carry the IA number and the relationships that make it real
• Pitch Lionsgate's ambitious offering to buyers who haven't heard of us yet
• Turn Lionsgate's fun-loving differentiator into a thirty-second pitch

What You'll Bring

• Customer-focused outlook with strong interpersonal skills
• The self-awareness to know which problems are yours to solve
• Working understanding of both Customer Feedback Analysis and Persuasion in real-world settings
• A collaborator who makes the junior review feel less like an exam
• A knack for Customer Satisfaction Surveys that colleagues quietly come to rely on
• Comfort owning a number that goes up or down because of you

Inside Lionsgate's Sioux City headquarters, an unhurried team treats every Customer Feedback Analysis bug like a personal insult worth fixing tonight. Our Sioux City, IA culture runs on written context, generous handoffs, and very few status meetings.

We pay $37,000 - $55,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.