Customer Support Specialist

TEKsystems; Schaumburg (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

TEKsystems is seeking a detail-oriented Customer Support Representative in Schaumburg, IL to assist account managers and fleet drivers. The role emphasizes email management, case handling, and cross-department coordination, not a high-volume call center.

The ideal candidate has strong written communication, 2+ years in office-based customer service, and proficiency with Microsoft Office. Salesforce experience is preferred; on-site contract position with standard business hours.

Qualifications

• Minimum 2 years of office-based customer service experience.
• Strong written communication with professional grammar.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to navigate multiple systems and databases concurrently.
• Typing speed of 40 WPM or higher.

Responsibilities

• Provide support to account managers and fleet drivers by resolving inquiries and service issues.
• Research complex customer concerns and identify resolutions.
• Manage a high volume of emails and cases in CRM systems.
• Use Salesforce to track, update, and resolve requests.
• Follow up with customers as needed via phone or email.
• Coordinate with internal departments to ensure timely case resolution.
• Document interactions and maintain detailed case notes.

Skills

Customer Service

Email Proficiency

Case Management

CRM Systems

Microsoft Office

Typing 40 WPM

Attention to detail

Education

High School Diploma

Tools

Salesforce

CRM Systems

Microsoft Teams

Job description

About the Role

We are seeking a detail-oriented and customer-focused Customer Support Representative to join our Customer Support team. In this role, you will provide support to account managers and fleet drivers by resolving customer issues, managing cases, and coordinating with internal departments. This is a heavy email, case management, and problem-resolution position, not a high-volume call center role.

The ideal candidate is a strong communicator who enjoys researching issues, finding solutions, and delivering exceptional customer service through both written and verbal interactions.

Key Responsibilities

• Provide support to account managers and fleet drivers by resolving customer inquiries and service-related issues.

• Research complex customer concerns and identify appropriate resolutions.

• Manage a high volume of emails and customer cases through CRM systems.

• Utilize Salesforce to track, update, and resolve customer requests.

• Make outbound follow-up calls to customers when additional information or clarification is needed.

• Communicate regularly with internal departments to coordinate solutions and ensure timely case resolution.

• Create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and update driver information.

• Contact drivers via phone and email to collect missing documentation or required information.

• Accurately document customer interactions and maintain detailed case notes.

• Multitask efficiently while navigating multiple systems and entering information during customer interactions.

• Utilize Microsoft Teams and other communication tools to collaborate with internal and external partners.

Required Qualifications

• Minimum 2 years of office-based customer service experience.

• Strong written communication skills with excellent grammar and professionalism.

• Ability to communicate effectively with customers and internal stakeholders.

• Strong attention to detail and problem-solving abilities.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

• Ability to work across multiple systems, databases, and monitors simultaneously.

• Strong computer skills with the ability to learn new software quickly.

• Minimum typing speed of 40 WPM.

• High School Diploma or equivalent.

Preferred Qualifications

• Experience using Salesforce or other CRM systems.

• Experience with case management and customer issue resolution.

• Familiarity with transportation, fleet management, or automotive-related customer support environments.

Top Skills

• Customer Service

• Email Communication

• Case Management

• CRM Systems (Salesforce Preferred)

• Problem Solving & Research

• Data Entry & Typing

• Microsoft Office Suite

• Internal & External Customer Support

What Makes a Successful Candidate?

• Thrives in a fast-paced environment with multiple priorities.

• Enjoys investigating issues and finding solutions independently.

• Strong organizational skills and attention to detail.

• Comfortable handling customer concerns through email and phone communication.

• Able to build positive relationships with customers and cross-functional teams.

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Schaumburg,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.