Customer Support Specialist

Sully.ai; San Francisco (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Support Specialist to redefine healthcare delivery through AI solutions. In this role, you will provide exceptional support to customers globally, troubleshoot technical issues, and collaborate with various teams to enhance the customer experience. This position offers the opportunity to work in a remote-first culture, allowing you to make a significant impact in a rapidly growing healthcare tech company. Join a mission-driven team and help shape the future of healthcare while enjoying competitive compensation and equity.

Benefits

Competitive Salary

Equity

Remote-First Culture

Impactful Work

Qualifications

• 5+ years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills and technical troubleshooting.

Responsibilities

• Provide exceptional support to global customers via email, chat, and video calls.
• Collaborate with Product, Engineering, and Sales teams to enhance customer experience.

Skills

Customer Support

Technical Troubleshooting

Communication Skills

SaaS Experience

Intercom Familiarity

Education

Engineering or Technical Background

Tools

Intercom

Job description

Join us to apply for the Customer Support Specialist role at Sully.ai

At Sully.ai, we're redefining the future of healthcare delivery through innovative AI solutions. Our platform automates administrative tasks for healthcare providers, reduces misdiagnoses, and improves efficiency.

What You'll Do

• Provide exceptional support to global customers via email, chat, and video calls.
• Troubleshoot technical issues and ensure quick resolutions.
• Collaborate with Product, Engineering, and Sales teams to enhance customer experience.
• Maintain and update support documentation and knowledge bases.
• Advocate for customer needs and provide feedback to improve our platform.

What You'll Bring

• Engineering or technical background required.
• 5+ years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills.
• Familiarity with support tools like Intercom.
• Ability to work independently in a fast-paced, remote environment.
• Technical troubleshooting skills and a passion for technology.
• Experience building trust and rapport with customers at all levels.

Bonus Points

• Experience with AI or compliance solutions.
• Experience building LLMs or AI Agents.
• Basic knowledge of APIs or technical integrations.

Why Join Sully.ai?

• Shape the Future of Healthcare: Build partnerships that enable doctors to focus on saving lives.
• Early-Stage Impact: Play a key role in shaping our growth and partnership strategies.
• Remote-First Culture: Collaborate with a talented, mission-driven team remotely.
• Competitive Compensation: Enjoy a competitive salary, equity, and the chance to make a difference.
• Solve Scalability Challenges: Tackle complex problems in a rapidly growing healthcare tech company.

Sully.ai is an equal opportunity employer. We consider all qualified applicants regardless of race, religion, gender, age, disability, or other protected status. We prohibit workplace harassment.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Healthcare