Customer Support Specialist

California Department of Justice; Sacramento (CA); Híbrido; USD 43.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision Insurance

11 paid holidays

Flexible paid leave options

Pension retirement

Job stability

Public Service Loan Forgiveness (PSLF)

Descripción de la vacante

California Department of Justice's Customer Support Center is seeking a Customer Support Specialist to provide analytical and technical assistance via multiple channels to vendors, law enforcement, and the public. The role emphasizes accurate information on reporting requirements and firearm regulations, with a team-focused environment.

The position is based in Sacramento County, offers hybrid telework, and is a permanent, full-time appointment with a day shift and Monday–Friday schedule.

Formación

• Analytical and organizational skills are required.
• Ability to work in a team environment and provide quality customer service.

Responsabilidades

• Provide customer support and technical assistance via telephone, email, and written correspondence to various agencies and the public.
• Answer questions related to reporting requirements and new or changing firearms legislation and regulations.

Descripción del empleo

Job Description And Duties

Join the Customer Support Center!

Do you want to make a difference in the life of Californians? Are you looking for an exciting and rewarding position that will develop your career in the areas of analytical and technical support services? The Department of Justice (DOJ), Customer Support Center (CSC), is looking for a highly motivated individual with analytical and organizational skills who enjoy working in a team environment.

What Will I Be Doing?

As a member of the CSC, you will provide customer support and technical assistance via telephone, email, and/or written correspondence to ammunition vendors, firearms dealers, DOJ certified instructors and comparable entities, law enforcement agencies, mental health facilities, and the public regarding reporting requirements, entry requirements and questions that arise relative to new or changing firearms legislation and regulations, web based Bureau of Firearms (BOF) associated applications, and any credit card billing issues.

You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-534247

Position #(s):

420-507-5157-003

Working Title

Customer Support Specialist

Classification

ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Work Shift

Day

Work Week

Monday-Friday

Department Information

• This position is located in the Division of Law Enforcement, Bureau of Firearms, Customer Support Center.
• Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov .
• Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual – CalHR .

Benefits of working for the State of California:

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!