Customer Support Specialist

Abbott; Pleasanton (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental plan

Vision plan

401(k)

Flexible Spending Accounts

Descripción de la vacante

Abbott in Pleasanton, CA is seeking a Customer Support Specialist to join the SJM Remote Care Technical Support team supporting the Cardiomems group. This onsite role handles patient calls, submits replacement equipment orders, and provides technical support in a high-volume call center environment.

The position offers training and mentoring, with a typical 8AM-5PM, Mon-Fri shift. Prior computer skills and strong communication are essential for success in this fast-paced environment.

Formación

• Computer skills a must.
• Strong attention to detail and excellent customer service.
• Active listening and clear communication.
• Able to multi-task in a fast-paced environment.
• Solid troubleshooting skills.
• 1-2 years of experience or an Associate with 3-5 years will work.
• Operational support background (sales/tech support) acceptable in lieu of medical exp.

Responsabilidades

• Handle incoming and outgoing patient calls.
• Submit orders for replacement equipment.
• Log calls and enter data using prescribed tools and processes.
• Troubleshoot patient issues and protect patient information.
• Collaborate with clinical, IT and field teams.

Conocimientos

Excellent customer service

Strong attention to detail

Active listening

Communication skills

Troubleshooting

Multi-tasking

Educación

Bachelor’s degree preferred

Medical background preferred

Descripción del empleo

Title: Customer Support Specialist

Location: Pleasanton, CA

Duration: 12 Month with possibility of extension or conversion

100% Onsite

Shift: 8AM - 5PM (Mon - Fri)

Position Summary

Join the SJM Remote Care Technical Support team supporting the Cardiomems group. Handle patient calls, submit replacement equipment orders, and provide technical support in a high-volume call center environment. Training and phone mentoring will be provided.

Job Responsibilities

• Handle incoming and outgoing patient calls.
• Submit orders for replacement equipment.
• Accurately log calls and enter data using prescribed tools and processes.
• Troubleshoot patient issues. Ensure proper handling of patient information.
• Collaborate with clinical, IT and field teams.

Must Have Requirements

• Computer skills a must.
• Strong attention to detail, Excellent customer service skills.
• Active listening and communication skills.
• Multi-tasking ability in a fast-paced environment.
• Troubleshooting skills.
• 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.

Preferred Requirements

• Bilingual preferred (Spanish) but not required.
• Medical background preferred.
• Bachelor's preferred.
• Technical aptitude preferred.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.