Customer Service I

Abbott; Florida; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability insurance

401(k)

Job summary

Abbott in Lake Mary, Florida is seeking a Customer Service I to handle inbound calls for supply orders and patient support for Neuro/CardioMEMs products. This 12-month, 100% onsite role supports implantable or wearable medical devices used in heart and neurological care.

Associate will maintain patient records, verify account and product information, and process referrals for out-of-warranty equipment, while coordinating returns and replacements per policy.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience; 2–3 years call center experience preferred.
• Associate degree or equivalent work history preferred.

Responsibilities

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns per regulations.
• Schedule annual preventative maintenance for patients.
• Ensure activities comply with guidelines for handling medical device equipment.
• Coordinate returns and replacements following current standards and protocols.

Skills

Customer service

Call center

MS Office

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Daytime Hours - Eastern Time Zone

Duration 1 year, with possibility of extension or conversion

• Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/CardioMEMs products.
• (These would be implantable or wearable devices used to monitor or treat heart failure or neurological conditions, e.g., brain pressure sensors, neural stimulators.)
• The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation.
• This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Title: Customer Service I

Location: Lake Mary, FL

Duration: 12 Month's

100 % Onsite

100% Onsite Lake Mary, Florida

Nature Of Role

• Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/CardioMEMs products.
• (These would be implantable or wearable devices used to monitor or treat heart failure or neurological conditions, e.g., brain pressure sensors, neural stimulators.)
• The Associate will be responsible for maintaining accurate patient records and verifying account and product information.
• This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty equipment.

Key Responsibilities

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of 1 year of customer service experience required; 2-3 years of call center experience preferred.
• Preferred Education: Associate degree or equivalent work history.

Skills

• Excellent verbal and written communication skills along with high attention to detail
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
• Demonstrated ability to use sound judgment and problem-solving skills.
• Ability to meet and maintain departmental KPIs.
• Language: Spanish-speaking candidates preferred but not required.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.