Customer Support Specialist

Abbott; Pleasanton (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

401(k)

Job summary

Abbott is seeking a Customer Support Specialist in Pleasanton, CA to join the Cardiomems group. This onsite role supports high-volume patient calls, processes replacement equipment orders, and provides technical support with training and mentoring provided.

Responsibilities include logging calls, data entry, and collaborating with clinical, IT and field teams to ensure resolution and customer satisfaction. 1–2 years of experience or an Associate’s degree with 3–5 years of experience is

Qualifications

• 1–2 years experience or an Associate’s degree with 3–5 years total experience.
• Strong customer service and active listening skills.
• Attention to detail and excellent communication abilities.
• Proficient computer skills and data-entry accuracy.

Responsibilities

• Handle incoming and outgoing patient calls.
• Submit orders for replacement equipment.
• Accurately log calls and enter data using prescribed tools and processes.
• Troubleshoot patient issues and protect patient information.
• Collaborate with clinical, IT and field teams.

Skills

Attention to detail

Active listening

Troubleshooting

Multi-tasking

Customer service

Education

Associates degree

Bachelor's degree preferred

Job description

Title: Customer Support Specialist

Location: Pleasanton, CA

Duration: 12 Month with possibility of extension or conversion

100% Onsite

Shift: 8AM - 5PM (Mon - Fri)

Position Summary:

Join the SJM Remote Care Technical Support team supporting the Cardiomems group. Handle patient calls, submit replacement equipment orders, and provide technical support in a high-volume call center environment. Training and phone mentoring will be provided.

Job Responsibilities:

• Handle incoming and outgoing patient calls.
• Submit orders for replacement equipment.
• Accurately log calls and enter data using prescribed tools and processes.
• Troubleshoot patient issues. Ensure proper handling of patient information.
• Collaborate with clinical, IT and field teams.

Must Have Requirements:

• Computer skills a must.
• Strong attention to detail, Excellent customer service skills.
• Active listening and communication skills.
• Multi-tasking ability in a fast-paced environment.
• Troubleshooting skills.
• 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.

Preferred Requirements

• Bilingual preferred (Spanish) but not required.
• Medical background preferred.
• Bachelor's preferred.
• Technical aptitude preferred.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.