Field Service Engineer Technician

Abbott; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k)

Job summary

Abbott is seeking a Field Service Engineer Technician to support medical systems across customer sites. Based in New York City or Kansas City, MO, the role requires 80–100% national travel and an onsite work arrangement.

Candidates must obtain a COI and will be reimbursed for travel expenses per policy. Travel time is paid. 12-month duration with full onsite duties and maintenance responsibilities to uphold QMS and FDA compliance.

Qualifications

• Associate's degree or technical degree required, or equivalent relevant experience.
• Exceptional troubleshooting and problem-solving skills.
• Ability to lift up to 50 pounds.
• Mechanical assembly experience and ability to work with tools.
• Strong organizational skills with excellent follow-up capabilities.
• Ability to work independently with minimal supervision.
• Ability to interface with multiple groups across the organization to resolve service-related issues.

Responsibilities

• Perform proper system installations on medical systems.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls and troubleshooting activities.
• Complete regularly scheduled preventive maintenance services.
• Maintain complete and accurate service records for submission to the QMS.
• Efficiently manage travel and communications based on schedules.
• Submit accurate and timely business expense reports.
• Support initiatives related to QMS, EMS, and regulatory requirements.
• Maintain positive relationships with employees, customers, contractors, and vendors.

Skills

Field Service Engineering

Medical Device Support

Hardware Upgrades

Software Upgrades

Preventive Maintenance

Troubleshooting & Repair

Mechanical Assembly

FDA Compliance

Quality Management Systems

Customer Service

Technical Documentation

Communication & Collaboration

Time Management

Education

Associate's degree or technical degree

Bachelor's degree in Biomedical Engineering

Job description

Job Title: Field Service Engineer Technician

Location: New York City or Kansas City, MO

Duration: 12 months

Work Arrangement: 100% Onsite

Position Overview

This is a Field Service Engineer Technician role supporting medical systems across various customer sites. The position can be based in either New York City or Kansas City, but 80% to 100% national travel is required.

Candidates must obtain a Certificate of Insurance (COI) to work at various institutions on behalf of the client. Travel expenses must initially be paid by the employee and will be reimbursed according to company policy. Candidates will also be compensated for travel time.

Key Responsibilities

• Perform proper system installations on medical systems.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls and troubleshooting activities.
• Complete regularly scheduled preventive maintenance services.
• Maintain complete and accurate service records for submission to the Quality Management System (QMS).
• Efficiently manage work-related travel and communications based on schedules provided by the Field Service Manager.
• Submit accurate and timely business expense reports in accordance with company policy.
• Support company initiatives related to:
• Quality Management Systems (QMS)
• Environmental Management Systems (EMS)
• Other regulatory requirements
• Comply with:
• U.S. Food and Drug Administration (FDA) regulations
• Company policies and operating procedures
• Regulatory requirements and assigned tasks
• Maintain positive and collaborative relationships with employees, customers, contractors, and vendors.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Associate's degree or technical degree required, or equivalent relevant experience.
• Exceptional troubleshooting and problem-solving skills.
• Ability to lift up to 50 pounds.
• Mechanical assembly experience and ability to work with tools.
• Strong organizational skills with excellent follow-up capabilities.
• Ability to work independently with minimal supervision.
• Ability to interface with multiple groups across the organization to resolve service-related issues.
• Positive, professional, and optimistic attitude.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Ability to maintain regular and predictable attendance.
• Willingness to work overtime as needed.

Preferred Qualifications

• Bachelor's degree in Biomedical Engineering.
• Previous experience working for a medical device company.
• Technical writing experience.
• Experience working within a broader enterprise or cross-divisional business unit model.
• Experience operating in highly matrixed and geographically diverse business environments.
• Ability to work both independently and as part of a team in a fast-paced, changing environment.
• Demonstrated ability to leverage resources and collaborate effectively to accomplish projects.

Travel Requirements

• 80% to 100% nationwide travel required
• Travel expenses paid upfront by employee and reimbursed per company policy
• Paid travel time
• Must be able to travel extensively to customer and institutional sites

Key Skills

• Field Service Engineering
• Medical Device Support
• Hardware & Software Upgrades
• Preventive Maintenance
• Troubleshooting & Repair
• Mechanical Assembly
• FDA Compliance
• Quality Management Systems (QMS)
• Customer Service
• Technical Documentation
• Communication & Collaboration
• Time Management & Organization

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.