Goodyear Remote Customer Support Specialist

Work Based At Home; Goodyear (AZ); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Customer Support Specialist, ensuring fleet customer satisfaction and managing SLAs. This remote role requires strong communication and problem-solving skills, along with 3+ years of customer service experience. You'll interact with various departments to resolve issues and provide administrative support.

Qualifications

• 3+ years of customer service experience.
• Experience in a professional office.

Responsibilities

• Ensure customer satisfaction through effective communication and problem resolution.
• Manage contract SLAs for compliance.
• Gather and report data to meet Fleet HQ needs.

Skills

Communication

Problem Solving

Analytical Skills

Customer Service

Organizational Skills

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Goodyear Remote Customer Support Specialist

May 14, 2025

Drive Customer Satisfaction with Goodyear!

Join Goodyear Tire & Rubber Company as a Customer Support Specialist! You'll ensure fleet customer satisfaction by managing SLAs, resolving issues, and providing top-notch administrative support. If you have 3+ years of customer service experience, strong communication skills, and a knack for problem-solving, we want you on our team!

This role is remote and open to candidates across the entire US

About the Position

The Customer Support Specialist is responsible for ensuring the fulfillment of fleet customer support and maintaining compliance with contractual obligations/service level agreements (SLAs) for fleet customers. The incumbent will continually interact with customers, as well as various Goodyear departments (such as Fleet Headquarters [HQ], North America Solutions, Sales, and Billing), to resolve customer issues/concerns. This position will provide administrative assistance to the Fleet HQ and Sales organizations in areas of troubleshooting, answering questions, providing data, reports, and related service/support programs.

Primary Responsibilities #LI-AV1

• Customer satisfaction through effective/direct communication, training, and problem resolution with Goodyear Fleet customers (including National Accounts, Dealers, and Goodyear sales associates).
• Effective management of contract SLAs related to Fleet HQ to ensure compliance.
• Gather, analyze, and report data to meet specific needs of Fleet HQ. Effectively communicate to fleet customers and internal teams.

Required Education and Experience

• High School Diploma or GED
• 3 or more years of experience in a customer service environment
• Experience in a professional office.

Desired Skills and Abilities

• Bachelor’s Degree.
• Ability to multi-task and self-manage.
• Effective analytical and problem-solving skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Strong organizational and customer service skills.