Customer Support Specialist

TVH Parts Co; Olathe (KS); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match up to 6%

On-site preschool

Restaurant

Team events

Job summary

TVH Parts Co. is seeking a dedicated Customer Support Representative to be the primary contact for customers in the USA Sales channel.

You will assist with inquiries, orders, and returns, while collaborating with sales, logistics and technical support to ensure smooth customer experiences. The role requires at least 2 years in customer service, strong communication skills, and proficiency with MS Office/Google Suite.

Qualifications

• Minimum 2 years of experience in customer service or support.
• Experience in a sales-oriented environment is preferred.
• Proficient with MS Office and Google Suite.

Responsibilities

• Answer customer inquiries via phone, email and chat regarding price, delivery, and part specifications.
• Enter orders and return authorizations accurately.
• Coordinate with internal teams to address customer needs and resolve issues.
• Maintain up-to-date knowledge of products, promotions and policies.

Skills

Customer service

Phone & email support

MS Office / Google Suite

Order entry

Communication

Tools

CRM software

Microsoft Office

Google Suite

Job description

Full-time | USA Sales | Location – Olathe, KS | Schedule: 10:00am - 7:00pm Monday through FridayTVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be the primary point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional service throughout their experience with TVH Parts Co.ABOUT TVHTVH Parts Co. is a globally recognized leader in providing high-quality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.YOUR ROLE AND RESPONSIBILITIESYou’ll deliver services to customers of the USA Sales channel. This will involve:Solving customer inquiries about price, delivery and part specifications.Entering orders and return authorizations via phone and emailDevelop working relationships with departments across the companyAssist with special project to grow sales revenueRespond promptly and professionally to customer inquiries via phone, email, and chat.Provide accurate information regarding product specifications, availability, pricing, and order status.Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.Maintain up-to-date knowledge of company products, services, and promotions.Contribute to continuous improvement initiatives by providing feedback on processes and systems.HOW TO SUCCEEDWe’re looking for someone who thrives with a wide range of responsibilities. To join us you need:A minimum of 2 years of experience serving customers via phone and email.Proven experience in a customer service or support role, preferably within a sales-oriented environment.Knowledge and competence in Microsoft Office and/or Google SuiteKnowledge and experience with order entry and navigating web sitesAbility to organize, prioritize, and multi-task in a fast paced, changing environment to meet customer demandsExceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.BENEFITSYou’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.We also offer:Hybrid work scheduleOpportunities for professional development, including access to LinkedIn Learning and many in-house/external training coursesEasily accessible office locationFitness/social area, employee gardens and more.PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.> APPLY NOW!