Customer Support Specialist

Uline; Menomonie (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition Assistance Program

Job summary

Uline’s Minnesota Branch in Hudson, WI is seeking a Customer Support Specialist to dig into order details and deliver legendary service the customers love. This on-site, full-time role offers growth potential and a path to stability within a leading distributor of shipping and packaging materials.

You will process orders, answer product and shipping questions, and build business relationships across phone, email and chat. Comprehensive training and ongoing support help you excel quickly.

Qualifications

• Must have strong customer service skills and be able to communicate clearly.
• Experience handling customer inquiries and resolving issues is preferred.
• Willingness to learn and use company systems to assist customers.

Responsibilities

• Process customer orders and provide product recommendations.
• Answer questions on pricing, shipping, and availability.
• Build and maintain relationships with customers via phone, email and chat.
• Understand customer needs and suggest Uline solutions.
• Assist customers navigating Uline’s website and placing orders online.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Minnesota Branch

Pay from $25 to $30 per hour with significant growth and earning potential!

3325 Heiser St. Hudson, WI 54016

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-MNCS)

#ZR-MNCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!