Customer Support Specialist

POS Professional Office Services; Layton (UT); On-site; Full time

Job summary

A leading healthcare communications company is seeking a Customer Support Specialist at their Layton, UT facility. This role focuses on providing exceptional customer experiences and aligns closely with the sales team. Ideal candidates will demonstrate strong communication skills and an enthusiasm for customer service, handling customer inquiries related to products and services.

Qualifications

• Strong understanding of customer service and excellent communication skills.
• Enthusiasm for helping customers achieve their goals.
• Knowledgeable about POS products and services.

Responsibilities

• Effectively communicate with customers and sales reps.
• Assist sales with customer product and promotion awareness.
• Provide best-in-class sales support.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Self-motivation

Team Player

Tools

Microsoft Office Suite

ERP

Salesforce

Job description

Professional Office Services, Inc is currently seeking candidates for a Customer Support Specialist at our Layton, UT production facility. The general hours for this position will be 8:00am-4:30pm Monday through Friday.

Starting hourly base pay $18.00 to $20.00 per hour commensurate with experience and opportunity to receive two increases during your first year!

The primary responsibility of the Customer Support Specialist is to provide the best possible customer experience by helping identify customer needs while promoting our customized print and electronic communications. The ideal candidate will have a strong understanding of customer service, excellent communication skills and an enthusiasm for helping customers achieve their goals. Customer Support Specialists align with our Sales team, Customers, and Corporate staff to provide the best Customer Experience. Specific job duties include (but are not limited to):

• Effectively communicate with customers and sales reps to form productive relationships
• Assist sales reps with keeping customers informed of the products and promotions available
• Act as the link between customers and the organization in absence of the sales rep
• Provide best-in-class sales support and customer service
• Provide assistance with product pricing, quoting, and ordering

The ideal candidate will demonstrate excellent customer service skills to include:

• Excellent interpersonal skills (verbal, written, and over the phone)
• Thorough knowledge of the features, benefits, and uses of all POS products
• Highly self-motivated; Team player
• Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, Salesforce

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.

Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. www.poscorp.com