Customer Support Specialist

Paycom - ATS; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Closure Systems International, Inc. in Indianapolis, IN, seeks a Customer Support Specialist to serve as the primary contact for bottler locations and internal teams. You will input and manage orders in ERP, resolve issues, and support forecasting and planning with proactive information gathering.

You will collaborate across departments, uphold compliance policies, and travel as needed to sites while maintaining a positive, customer-focused attitude.

Qualifications

• Bachelor’s degree required.
• 3-5 years of experience in customer service.
• Strong computer skills with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Able to work under pressure and meet deadlines with a positive attitude and exemplary customer service.
• Collaborates well with others to achieve group objectives.

Responsibilities

• Serve as the primary customer contact for bottler locations.
• Input closure orders in ERP and communicate internally as needed.
• Initiate troubleshooting of customer complaints and oversee resolution.
• Provide input to National Account Manager on forecasting-impacting changes.
• Proactively call to gather information for decision making.
• Coordinate with Accounts Receivable on item resolution and collections.
• Identify areas for process improvements and monitor goals with supervisor.
• Adhere to import/export compliance and company policies.

Skills

Customer service

Analytical skills

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Education

Bachelor’s degree

Tools

ERP system

Job description

Job Description:The Customer Support Specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The individual must be self-motivated yet function successfully within a team environment.Duties and Responsibilities:Function as the primary customer contact for the bottler locationsAbility to use creative out-of-box thinking to ensure all customer needs are metAccountable to gather and communicate pertinent information to enable CSI to make solid business decisionsAccurately input closure orders in ERP systemExecute customer order changes in ERP system, and all necessary internal communicationInitiate troubleshooting of customer complaints and oversee process through resolution with customerResponsible for providing input to National Account Manager regarding changes which might impact 30-day forecastingAccountable for pro-active calls to gather necessary information to enable CSI to make solid business decisionsIdentify volume/product demand for planningResponsible to gather information for customer credit checksAdminister/monitor rebates and/or amortizations to uphold terms of contractCoordinate with AR in unadjusted item resolution and collectionsIdentify areas for process improvements/monitor goals with supervisorAdhere to CSI’s import/export compliance policy and requirements while performing all activities of a CSSReview CSI’s compliance website for procedures/SOP/guidelines that will assist them in properly performing their functionWhile traveling on company business, will uphold CSI’s travel policy and will report any potential problems to CSI’s Compliance LiaisonRegular and reliable attendance and punctualityUse of appropriate PPE equipment/clothing when at manufacturing/bottling locationsSupervisory Responsibilities: NoEducational and Other Skills Requirements:Bachelor’s degree3-5 years of experience in customer serviceComputer skills and strong analytical skills using Microsoft Word and ExcelExcellent verbal and written communication skillsMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceCollaborates well with others: proactively contributes to group objectives; volunteers to help othersAdditional information:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.About Us:Closure Systems International Inc (CSI) is a global leader in designing and manufacturing innovative closures for a wide range of applications in consumer and industrial markets. In addition to high quality closures and capping equipment, CSI provides unparalleled customer and technical services for high-speed application systems. Major categories served include carbonated soft drinks, bottled water, juices, isotonics, teas, adult beverages, dairy, foods, pharmaceutical and automotive fluids.CSI’s cutting-edge closure solutions help customers maximize profits by increasing the marketability of their brands and optimizing their total cost of operations. From reducing the impact of manufacturing operations to an industry-leading suite of sustainable closure profiles, CSI’s sustainability expertise and sustainable product offerings ensure customers stay on top of market trends and consumer demands.CSI is headquartered in Indianapolis, IN, and produces 50+ billion closures annually across its 11 manufacturing sites.