Customer Support Specialist

Closure Systems International Inc; Indianapolis (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Closure Systems International, Inc. in Indianapolis is seeking a Customer Support Specialist to serve as the primary contact for bottler locations, handle external inquiries, and coordinate with internal teams.

You will input orders in ERP, manage changes, troubleshoot issues to resolution, and support forecasting and collections while maintaining strong communication and teamwork.

Qualifications

• Bachelor’s degree required.
• 3–5 years in customer service.
• Strong verbal and written communication.
• Proficient in MS Word and Excel.
• Able to work under pressure and meet deadlines.

Responsibilities

• Function as the primary customer contact for bottler locations.
• Input closure orders in ERP accurately.
• Process customer order changes in ERP and coordinate internally.
• Troubleshoot customer complaints and drive resolution.
• Provide input to National Account Manager on forecasting.
• Identify volume and product demand for planning.
• Coordinate with AR on unadjusted item resolution and collections.
• Ensure compliance with CSI import/export policies.
• Maintain regular attendance and punctuality.
• Uphold travel policy while on company business.

Skills

Customer service

Communication

Teamwork

Analytical

Education

Bachelor's degree

Tools

MS Word

MS Excel

Job description

Job Location: Indianapolis - Indianapolis, IN 46278

Job Description:

The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The individual must be self-motivated yet function successfully within a team environment.

Duties and Responsibilities

• Function as the primary customer contact for the bottler locations
• Ability to use creative out-of-box thinking to ensure all customer needs are met
• Accountable to gather and communicate pertinent information to enable CSI to make solid business decisions
• Accurately input closure orders in ERP system
• Execute customer order changes in ERP system, and all necessary internal communication
• Initiate troubleshooting of customer complaints and oversee process through resolution with customer
• Responsible for providing input to National Account Manager regarding changes which might impact 30-day forecasting
• Accountable for pro‑active calls to gather necessary information to enable CSI to make solid business decisions
• Identify volume/product demand for planning
• Responsible to gather information for customer credit checks
• Administer/monitor rebates and/or amortizations to uphold terms of contract
• Coordinate with AR in unadjusted item resolution and collections
• Identify areas for process improvements/monitor goals with supervisor
• Adhere to CSI’s import/export compliance policy and requirements while performing all activities of a CSS
• Review CSI’s compliance website for procedures/SOP/guidelines that will assist them in properly performing their function
• While traveling on company business, will uphold CSI’s travel policy and will report any potential problems to CSI’s Compliance Liaison
• Regular and reliable attendance and punctuality
• Use of appropriate PPE equipment/clothing when at manufacturing/bottling locations

Supervisory Responsibilities: No

Educational and Other Skill Requirements

• Bachelor’s degree
• 3-5 years of experience in customer service
• Computer skills and strong analytical skills using Microsoft Word and Excel
• Excellent verbal and written communication skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Collaborates well with others: proactively contributes to group objectives; volunteers to help others

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.