Customer Support Specialist

Remodel Health; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full health benefits

Generous PTO

401(k) match

Sabbatical PTO after 5 years

Job summary

A healthcare technology firm in Indianapolis seeks a Mid-Senior Level Customer Support Specialist. The role requires 3-5 years in customer-facing roles and strong communication skills. Responsibilities include supporting employers and employees with HRAs and health benefit options while collaborating with internal teams. The position offers full health benefits, generous PTO, and is primarily in-office with some remote work options.

Qualifications

• 3–5 years of experience in a customer-facing role.
• Ability to maintain accurate documentation.
• Calm demeanor with complex issues.

Responsibilities

• Provide support via phone, email, and chat.
• Communicate plan details and deadlines clearly.
• Learn and utilize technology solutions for support.

Skills

Customer support experience

Strong communication skills

Empathy

Multitasking

Education

Bachelor's Degree or equivalent experience

Job description

Overview

We are looking for a highly driven, team-oriented self-starter to join our growing PeopleKeep Customer Support team. This role requires someone who is extremely organized, hardworking, an excellent communicator, self-motivated, and technically savvy. We are seeking candidates with strong client-facing and problem-solving skills to help ensure clients successfully select health plans and manage their health expenses. Our PeopleKeep Support team needs someone who is cross-functionally inclined and will find great joy in collaborating with Sales, Customer Success, Product and Marketing teams in ensuring clients' success with the PeopleKeep platform from onboarding to renewal.

Why Remodel Health?

• Lead in a High-Growth, Disruptive Market: Join a company at the forefront of the ICHRA movement—one of the most promising shifts in employer-sponsored healthcare—backed by strong investor conviction and market momentum.
• Build in a Category-Defining Company: Help define not just a product, but a whole category. Remodel is uniquely positioned to influence the future of health benefits, with a differentiated model and growing traction across key stakeholders.
• Collaborate with a Visionary, Values-Driven Team: Work alongside a leadership team deeply committed to innovation, impact, and humility—where open-mindedness, creativity, and mission-driven thinking guide strategic decisions.
• Drive Real-World Impact at Scale: Your work will directly contribute to helping real people—families, small business owners, and employees—access better health coverage options that fit their lives.

Key Responsibilities

• Provide direct support to employers and employees via phone, email, and chat regarding their HRAs and health benefit options
• Communicate plan details, deadlines, and confirmation notices to ensure clarity and confidence in the process
• Learn, embrace and utilize technology solutions to track, document, and manage support interactions
• Identify opportunities to streamline processes and improve the customer experience
• Collaborate cross-functionally with internal teams to resolve issues and ensure a seamless customer journey
• Achieve annual new and renewal production goals. This includes monitoring progress toward goals on an ongoing basis and making any changes in work habits or workflows to achieve short- and long-term goals
• Assist and support colleagues with new and existing client needs
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization
• Identify opportunities to cross-sell new/renewal accounts alongside other departments
• Perform special projects at management's request
• All other duties as assigned

Qualifications

• 3–5 years of experience in a customer-facing role (support, advisement, or insurance preferred)
• Strong written and verbal communication skills
• Ability to multitask across systems and keep accurate documentation
• Calm, empathetic demeanor when handling complex or sensitive issues
• Building teams and processes

Preferred Attributes

• Bachelor's Degree or combined equivalent of education and experience
• Health & Life License (or ability to obtain shortly after hire) required

Additional Information

• Must be willing to travel as required

Why Join Remodel Health?

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years of employment

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet