Customer Support Specialist

Onward Search; Hingham (MA); Hybrid; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

Commuter Benefit

eLearning and Ongoing Training

Education Reimbursement

Job summary

Onward Search is assisting a leading healthcare organization in recruiting a Customer Support Specialist for a temporary, hybrid role in Plymouth County, MA. You will handle plan-related inquiries, support clients in understanding health plans, and use Excel to calculate client savings.

The ideal candidate has 2+ years in customer service, strong Excel skills (formulas), and experience with high-volume account management, with excellent communication and a willingness to learn about health

Qualifications

• 2+ years of customer service experience in health insurance or professional services.
• Strong proficiency in Microsoft Excel, including formula writing.
• Experience with high client volume and account management.
• Willingness to learn various health insurance plans.
• Excellent communication and multi-tasking abilities.

Responsibilities

• Handle incoming calls and emails related to plan changes and inquiries.
• Respond promptly and manage high-volume client communications.
• Use Excel to create formulas that determine client savings.
• Assist clients in understanding HMO and PPO plan options.
• Maintain organized records of interactions and follow-ups.

Skills

Customer service

Microsoft Excel

Account management

Communication skills

Willingness to learn

Job description

A leading healthcare organization is hiring a Customer Support Specialist to join their team. Our client, a reputable insurance company, is seeking a support-focused professional for a temporary contract role based Plymouth County, MA (hybrid schedule). This position involves managing client communications related to changes in insurance plans.

Customer Support Specialist Responsibilities:

• Handle incoming calls and emails related to plan eliminations, providing accurate information and follow-up materials.
• Respond promptly to client inquiries and manage high-volume communication effectively.
• Use Microsoft Excel to create formulas that determine client savings.
• Support clients in understanding different health plans, including HMO and PPO options.
• Maintain organized records of client interactions and follow-up activities.

Customer Support Specialist Qualifications:

• 2+ years of customer service experience, preferably in the health insurance industry, but any professional services will do.
• Strong proficiency in Microsoft Excel, including formula writing.
• Previous account management experience, with a focus on high client volume.
• Willingness to learn and understand various health insurance plans.
• Excellent communication skills and ability to handle multiple client interactions efficiently.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.