Customer Support Specialist

Integrated Specialty Coverages, LLC; Grass Valley (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a Customer Support Specialist to deliver exceptional service to clients. In this role, you will engage with customers, providing solutions and guidance on their insurance policies. This position offers opportunities for growth in the insurance industry, along with monthly incentives based on performance. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and business success. If you are passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Employee Ownership Program

Work from Home Reimbursement

Health Savings Account

401(k) Plan with Company Match

Life/AD&D Insurance

Short-term Disability

Employee Assistance Program

Burnalong Digital Health Platform

Voluntary Benefits

Qualifications

• 3+ years of customer service experience required.
• Current P&C license is mandatory.

Responsibilities

• Handle sensitive customer issues in a high-volume call center.
• Assist customers in purchasing insurance policies.

Skills

Customer Service

Communication Skills

Problem Solving

Integrity

Education

High School Diploma

Property & Casualty Insurance License

Tools

CRM Software

Microsoft Office Suite

Job description

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Event Helper is an affiliated company of ISC.

Job Summary

When you join The Event Helper as a Customer Support Specialist, you’re delivering quality service to our customers. As a Customer Support Specialist, you’ll engage with customers who will look to your expertise and ability to think on your feet for solutions and advice on their policies.

In this role you can expect:

• Opportunities to gain insurance industry knowledge and develop your skills that may help you grow your career
• Property & Casualty Insurance license required. Paid CE & licensing costs.
• The satisfaction of knowing you provide a meaningful service to our customers who rely on you for assistance
• Monthly incentives (averaging $2,500 USD per month with below average earnings during our off season and above average during our busy season)

Position Responsibilities

• Working within a fast-paced environment, where performance is based on productivity and customer service
• Effectively and efficiently handling sensitive customer issues and concerns in a busy, high volume call center
• Researching and resolving customer inquiries in a timely manner
• Helping customers purchase the insurance policies
• Receiving 40-60 inbound calls daily from new and returning customers.
• Receiving 40-60 inbound emails daily
• Maintain adequate knowledge of products, underwriting guidelines, software program to provide answers and service to our customers.
• Answer incoming calls in a timely manner.
• Answer email within service level requirements.
• Maintain all requirements for required insurance licensing
• Work out of The Event Helper office at 12897 Loma Rica Dr. Grass Valley
• Work harmoniously with others

Minimum Qualifications

• Current P&C license
• A passion for helping people, patience, and the ability to build trust
• Integrity
• Excellent computer skills: work with customer information on a computer and address their needs at the same time
• The confidence, job knowledge and ability to utilize available resources to provide excellent customer service
• 3+ years of customer service experience, insurance experience not required

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$20 - $20 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Burnalong digital health and wellness platform
• Canary emergency financial assistance program
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• 401(k) Plan with company match contribution

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [e-mail] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

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