Customer Support Specialist

Clermont-Chrysler-Jeep-Dodge-Ram; Florida; On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) and additional benefits

Paid Training

Accrued Vacation Time

Employee discounts on vehicles, услуги

Family-Owned & Operated for 90+ Years

Clear opportunities for growth and ADV

Job summary

Ed Napleton Automotive Group is seeking motivated client care specialists to join the Clermont CDJR team in Florida. This entry-level role offers a starting hourly wage of $15 plus commissions, with an earnings range typically aligning to the national BDC average of $38,000–$55,000+ annually based on performance.

Enjoy benefits like medical, dental & vision insurance, paid training, vacation time, and employee vehicle/service discounts while growing with a family-owned dealership group known for

Qualifications

• Must be 18+ years old and able to pass a background check.
• Strong computer and communication skills.
• Experience in a call center or high-volume phone environment preferred.
• Automotive experience is helpful but not required.
• Ability to work in a fast-paced dealership setting.

Responsibilities

• Handle inbound and outbound phone calls, emails, and internet inquiries
• Set sales and service appointments and follow up to ensure high show rates
• Re-engage missed and no-show customers
• Contact customers regarding current marketing incentives
• Provide product information and highlight key features
• Maintain organized follow-up through CRM to encourage repeat and referral business
• Deliver exceptional customer service at all times

Skills

Computer skills

Communication skills

Call center experience

Automotive knowledge

Fast-paced environment

Job description

Starting at $15/hr + Commission | $38,000–$55,000+ Avg. Annual Potential

Ed Napleton Automotive Groupis seeking motivatedclient care specialiststo join our team atClermont CDJR. This is a great opportunity to grow with one of the nation’s largest, family-owned automotive groups in a fast-paced and supportive environment.No experience required!

Compensation

• Hourly Pay:Starting at$15.00/hr

• Commission:

  • $15 per customer you bring into the dealership

  • $20 per customer that buys

  • After90 days:$25 per Showand$25 per Sold

• Earnings typically align with thenational BDC average of $38,000–$55,000+annually, depending on performance.

Benefits

• Medical, Dental & Vision Insurance

• 401(k) and additional benefits

• Paid Training

• Accrued Vacation Time

• Employee discounts on vehicles, services & products

• Family-Owned & Operated for 90+ Years

• Clear opportunities for growth and advancement

Responsibilities

• Handle inbound and outbound phone calls, emails, and internet inquiries

• Set sales and service appointments and follow up to ensure high show rates

• Re-engage missed and no-show customers

• Contact customers regarding current marketing incentives

• Provide product information and highlight key features

• Maintain organized follow-up through CRM to encourage repeat and referral business

• Deliver exceptional customer service at all times

Qualifications

• Strong computer and communication skills

• Call center or high-volume phone experience preferred

• Automotive experience helpful but not required

• Ability to work in a fast-paced environment

• Must be 18+ years old and able to pass a background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws