Customer Support Specialist

Domino's Pizza; Effingham (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Domino's Pizza in Effingham, IL is seeking a friendly Customer Service Representative to join our store team. You will handle inquiries, resolve issues, and ensure every customer interaction leaves a positive impression.

You will answer inquiries via phone, email, and chat, maintain accurate records, process orders and returns, and collaborate with teammates to resolve complex issues while upholding company policies and a customer-first approach.

Qualifications

• Experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
• Maintain detailed and accurate records of customer interactions and transactions
• Process customer requests, orders, and returns with accuracy and efficiency
• Troubleshoot common customer issues and provide clear explanations and guidance
• Follow company policies and procedures while maintaining a customer-first approach
• Collaborate with team members and other departments to resolve complex customer issues
• Identify opportunities to improve customer satisfaction and provide feedback to management
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Maintain professionalism and composure when handling difficult or frustrated customers

Skills

Customer service experience

Excellent communication

Active listening

Multitasking

CRM software experience

Problem solving

Professional phone etiquette

Team collaboration

Attention to detail

Empathy

Tools

CRM software

Job description

Domino's Pizza in Effingham, IL is seeking a friendly Customer Service Representative to join our store team. You will handle inquiries, resolve issues, and ensure every customer interaction leaves a positive impression.

You will answer inquiries via phone, email, and chat, maintain accurate records, process orders and returns, and collaborate with teammates to resolve complex issues while upholding company policies and a customer-first approach.