CUSTOMER SUPPORT SPECIALIST

Belden Inc.; City of Rochester (NY); Hybrid; USD 61,000 - 93,000; Full time

Job summary

Belden Inc. is seeking a Customer Support Specialist to enhance the efficiency of the sales team and provide outstanding service for its customers. This role requires a Bachelor's degree and experience in sales administration to support operations and ensure customer satisfaction in a manufacturing environment.

Benefits

Health/dental/vision benefits

Paid vacation

Parental leave

Employee stock purchase plan

Training opportunities and professional development

Qualifications

• 2 or more years of sales-focused administrative work experience or inside account management duties.
• Exceptional verbal and written communication skills.
• Experience partnering with teams that have quota or budget ownership.

Responsibilities

• Support the sales team with general operations to help reach the team’s objectives.
• Generate and process a high volume of quotes and product orders.
• Communicate important feedback from customers to internal teams.

Skills

Detail oriented

Communication skills

Organizational skills

Education

Bachelor’s degree preferred

Tools

Salesforce.com

Microsoft Office Suite

Job description

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Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

Job Summary

Precision OT part of Belden's Broadband Solutions is a leading provider of high-performance optical networking equipment. We deliver optical transceivers, transport solutions and access technologies that power broadband, service provider, data center and enterprise newtorks

The Customer Support Specialist is an extension of the sales team to drive greater efficiency and productivity for the sales organization, while delivering an outstanding customer experience for all Precision Optical Technologies (OT) customers. The Customer Support Specialist will be responsible for maintaining an understanding of Precision OT's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes.

At Precision OT we know that our customers deserve the best possible experience when working with our team members and sales professionals. The Customer Support Specialist is a driving force behind efficiency and productivity in the Sales organization. Our CSSs are fully integrated into the sales process and will be able to demonstrate their knowledge, passion and expertise by handling escalations and questions around the sales and order fulfillment processes at Precision.

What You Will Do

• Supporting the sales team with general operations to help reach the team’s objectives
• Generating a high volume of quotes for the sales team and assigned customers
• Processing a high volume of product orders (new PO’s, samples, etc.)
• Processing all external order acknowledgments, ship reports and customer order status / delivery requests
• Ensuring information and status for opportunities in company CRM are up to date and accurate.
• Working with assigned account team and engineering resources to process new part requests
• Assisting the sales team with new contact creation and organization chart updates
• Supporting internal and external reporting requests for sales and assigned customers
• Prioritizing and responding to high volumes of email as well as digital ticket/case management request volumes in company CRM
• Communicating important feedback from customers to appropriate internal team members
• Work with assigned Account Teams to understand customer expectations and deliverables
• Takes an active role in developing new or revised business processes as systems and work methodologies adapt within the growth of the organization
• Acknowledging and communicating fulfillment of all customer-related Return Material Authorization’s (RMA)
• Participate in the customer billing/invoicing process as needed in coordination with sales and Precision AR team.
• Have a full understanding of company QMS (Quality Management System) policy and procedures
  
  

What You Will Bring

• Bachelor’s degree preferred
• 2 or more years of sales-focused administrative work experience or inside account management duties is highly desirable.
• Experience partnering with teams that have quota or budget ownership is preferred
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Must demonstrate exceptional verbal and written communication skills at all levels of the organization.
• Must be able to work in a team environment
• Must be detail oriented with strong organizational skills and a positive attitude
• Provide a remarkable client experience
• Well versed in IT applications, including but not limited to Salesforce.com Google/Collaboration Tools & Microsoft Office Suite
• Demonstrated ability to take a process-oriented approach to problem solving
  
  

Applicants can expect a base compensation range of $61,700 - $92,500 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

Let’s Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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